Vice President, Small Business Payments Product Manager

Join a forward-thinking team transforming how businesses experience payments — where your ideas drive real impact and your career grows alongside the products you build. You'll work at the intersection of technology, data, and customer experience, with the resources and support of a global financial leader behind you.

As a Vice President, Small Business Payments Product Manager in the Connected Commerce Payments organization, you will lead end-to-end product lifecycle management for small and mid-sized business payment services. You'll act as the voice of the customer, developing scalable, resilient products that deliver measurable value. Working closely with cross-functional partners, you will drive innovation from discovery through delivery, ensuring every product decision is grounded in data, strategy, and customer insight.

Job responsibilities

• Define and drive product strategy and vision that delivers meaningful value to customers

• Lead discovery efforts and market research to identify customer needs and integrate insights into the product roadmap

• Own, maintain, and prioritize a product backlog aligned to the strategic roadmap and value proposition

• Leverage data analytics, product metrics, user research, and competitive analysis to guide prioritization of product initiatives

• Partner with Design, Data, and Technology teams to deliver large-scale initiatives

• Collaborate with Risk, Controls, Compliance, and Legal partners to maintain a strong risk and control environment

• Manage production support, issue resolution, and defect prioritization

• Publish regular executive reports covering product health, industry trends, and the voice of the customer

Required qualifications, capabilities, and skills

• 7 years of experience in product management or a relevant domain area

• Proven ability to lead product lifecycle activities including discovery, ideation, strategic development, requirements definition, and value management

• Advanced knowledge of digital payments and the product development lifecycle, design, and data analytics

• Excellent communication, analytical, and problem-solving skills

• Proficiency with Jira, Microsoft Office, and Confluence

• Demonstrated ability to thrive in a cross-functional environment while managing multiple priorities and collaborating effectively across teams

Preferred qualifications, capabilities, and skills

• Deep understanding of small business customers and their unique payment needs

• Prior experience working in a highly matrixed, complex organization

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.