eCommerce Product Solutions Director-Payments-Executive Director

Unlock your potential as a leader in product solutions, where you will guide sales advisory, optimize complex problem-solving, and shape customer-centric strategies. Leverage your expertise to make a lasting impact in a fast-paced, collaborative environment.

As a Product Solutions Director for eCommerce Payments Products and Solutions, within the Merchant Services division of JPMorgan Payments, you are an expert in a cluster of products and the sales cycle. As a leader on the team, you leverage your advanced capabilities to craft complex solutions, partner with Sales to identify and capture market opportunities, and create new ways for teams to continuously deliver value to customers.

Your focus will be on developing merchant payments solutions for the eRetail | B2B Solutions | Technology sector, ensuring that our offerings help our clients in this sector to be competitive. Using your expertise in online payments for eRetailers, you will tailor our existing offerings for these clients, design new ones, and help bring all of these to market.

Job responsibilities

• Advises the Product Solutions teams on solutioning and adopting new and existing client-facing products and capabilities while crafting complex solutions and assessing risk to enhance the customer experience

• Bring expertise of the eRetail | B2B Solutions | Technology sector to our merchant payments solutioning work, and partner with our Sales and Relationship Management teams to position and sell to clients in these sectors.

• Serves as a subject matter expert on a defined set of products and capabilities in the realm of merchant payments for the the eRetail | B2B Solutions | Technology industry with a deep understanding of our clients’ needs and current industry trends

• Leverages extensive knowledge of a cluster of products and capabilities to manage the strategic development of end-to-end product solution strategies and processes

• Partners with Sales to advise on strategic pricing for deals, contributes to the development of sales training and collateral, and oversees Request for Proposal (RFP) responses; is sought out by Sales to (selectively) participate in client pitches and meetings

• Manages the collection of client feedback and oversees the delivery of feedback to Product teams

• Partners with Product Management to create a compelling Product vision and roadmap

• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation

• Designs and helps to develop and scale best-in-class, digital-first payments products & solutions for clients needing to conduct eCommerce

• Leads, inspires, develops, & recruits a talented team of direct and matrixed team members

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise leading and developing solutions across multiple teams and a cluster of products

• eRetail: Experience with, deep knowledge of and passion for eCommerce and retailing including merchandising, logistics, returns, endless-aisle, and/or omnichannel selling (B2C and/or B2B and/or Direct-to-Consumer)

• B2B Solutions: Experience with, deep knowledge of and passion for the B2B solutions and professional services realm. Knowledge of how to optimize payments and billing for B2B and professional services companies, to automate and improve their billing and reconciliation needs, and how they leverage ERPs and other tools that our solutions must complement

• Tech: Experience with, deep knowledge of and passion for a range of technology sub-sectors, such as Consumer Tech, Gig Economy, Marketplaces, Social Media & Video Gaming, and others. Understanding of how payments, subscription billing, and profile management enable these sectors to grow and thrive, and ability to adapt our merchant payments solutions for these clients.

• Extensive experience facilitating sales cycle activities and developing and optimizing strategies and processes

• Demonstrable experience structuring and handling complex solutions for business problems to meet clients’ needs

• Experience with, deep knowledge of and passion for eCommerce and retailing including merchandising, logistics, returns, endless-aisle, and/or omnichannel selling (B2C and/or B2B and/or Direct-to-Consumer)

• Commercially savvy, with aptitude with managing a P&L

• Strong sense of ownership, initiative and accountability to join an ambitious fintech environment

• Bridge-builder who can inspire confidence and between business & technical teams, and also across business units including marketing, risk, finance, servicing and other functions

• Strong executive presence, very capable and comfortable communicator, confident in interacting with and presenting to all levels of management

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field

• Bachelor’s degree; MBA preferred

• Experience in strategy consulting

• Familiarity with software product development life cycle

• Familiarity with payments, merchant services, merchant acquiring, payment processing, and fintech payments products

FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.