Product Manager - Payments - Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Small & Medium-Sized Business Organization (SMB Payments), you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers

• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

• Champion customer onboarding experience across channels while ensuring customers can easily sign-up for our products and services with minimal friction

• Collaborate closely with cross-functional teams including product, marketing, risk & compliance, sales, and leadership on the continuous evolution of customer onboarding vision, strategy and roadmap

• Work with our platform partners and/or merchants to identify (through qualitative and quantitative methods) their unique needs and then translate those insights to improve customer boarding experiences.

• Define product requirements; create user stories; clearly articulate acceptance criteria for various use cases; and maintain and prioritize product backlog.

• Work alongside engineering, design and product delivery teams as a trusted partner through all phases of the product development lifecycle.

• Be the voice of customers and ship high quality and scalable products on time.

• Maintain an understanding of the financial services industry and trends in digital banking, digital identity and onboarding across web and mobile channels.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area

• Advanced knowledge of the product development life cycle, design, and data analytics

• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

• Natural ability to empathize with the needs of the customers and focus on their problems.

• A creative innovator with the ability to define business tradeoffs and value; generate out-of-the-box solutions, and cut through ambiguity to drive results.

• Strong technical acumen and experience acting as a trusted partner to engineering driving complex product initiatives in an agile development environment.

• An effective collaborator and engaging communicator with the ability to inspire, influence and align various cross-functional stakeholders.

• Ability to effectively prioritize and execute on multiple concurrent initiatives.

• Data driven with the ability to derive meaning from various sources of data and leverage that information to solve hard problems and evolve the product roadmap.

• Experience with building customer facing digital product is required.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization

• Previous experience working on digital payments onboarding products

• Understanding of Payments landscape

• Previous experience and proven success with tech innovation and digital transformation initiatives