Commercial & Specialized Industries - Letter of Credit Product Advisory - Senior Associate

Are you an execution-driven client advocate who loves owning outcomes and delivering best-in-class experiences?

As a Letter of Credit Product Advisory Associate within the Commercial Bank, you will support the team’s Vice Presidents in managing Letter of Credit transactions end to end. You will partner with Commercial bankers and interact directly with clients to drive relationship management and seamless product delivery for our Standby Letter of Credit (SBLC) offering, providing consistent, high-quality service at every step. You will take ownership of a complex product and work closely with internal stakeholders—including deal team leads, credit, legal, compliance, and business management—to support credit decisioning, product setup, and effective execution for your customers.

Job Responsibilities

• Support Vice Presidents in managing a client portfolio while building strong relationships with customers and internal banking teams.

• Advise Commercial Bank US clients and bankers on best practices for Letter of Credit (LC) structuring and setup.

• Set clear expectations on product delivery timelines, requirements, and dependencies.

• Drive smooth end-to-end LC execution by coordinating activities and proactively removing roadblocks.

• Facilitate the LC process with clear client guidance, transparency, and timely status updates.

• Act as a trusted advisor for LC-related questions, issues, and exceptions across your portfolio.

• Prepare client-facing marketing materials outlining the Letter of Credit offering.

• Report new opportunities and key deal metrics to ensure accurate, consistent data capture.

• Analyze the outstanding LC portfolio by industry and geography to identify pricing and financial trends for budgeting and prospecting.

• Coordinate cross-regionally with Banking, Trade Finance, Credit, Legal, and other partners to ensure efficient LC execution.

• Support onboarding and lifecycle activity (new facility setup, issuance, amendments, cancellations); oversee/escalate complex topics (collateral, documentation, implementations), align to credit appetite with Underwriters/Credit (including cash collateral needs), and partner with bankers on pricing/market levels and capital rationale.

Required Qualifications, Capabilities and Skills

• 3+ years’ experience in Commercial banking, sales, operations, with Trade Finance / Letter of Credit experience

• Proven ability to build and develop relationships. Willingness to build a strong internal network will be critical to success

• Must possess strong verbal and written communications skills with the ability to adjust messaging for different audiences including our clients C-suite and their operations teams

• Must be well-organized and structured with the ability to achieve tight timelines on complex deliverables

• Experience in reviewing, understanding, and/or working with credit partners

• Knowledge of Foreign Bank Guarantees

• Experience working in or closely with front office Commercial Banking

Preferred Qualifications, Capabilities and Skills

• Advanced skills with Microsoft Excel and PowerPoint required

• Creative thinker, driven to deliver best-in-class deal execution to our customers

• Self-starter, creative and driven, to provide consistent, high-quality support to ensure excellent client experience

• Experience working with SalesForce and workflow tools

• Trade Finance or Letter of Credit sales experience