KYC Manager - Middle Office - Commercial Banking

The KYC Manager is part of the Commercial Banking team and is responsible for the day-to-day overall management of KYC Officers. The KYC Manager reports to the KYC Regional Manager and is a key player in ensuring the business is implementing and maintaining a robust AML/KYC program. The KYC Manager will manage a team of KYC Relationship Officers and is responsible for recruiting, performance management, employee development and coaching, training, and staff readiness. Additionally, the KYC Manager sets an example for relationship building on the team and maintains oversight and ultimate responsibility for a regionally aligned KYC portfolio.

Job Responsibilities:

• Evaluate staff performance and provide feedback via informal discussions, quarterly/semi annual 3+/3- meetings and annual review process. Represent staff's performance during semi-annual Talent review discussions.

• Coordinate and lead regular team meetings where appropriate.

• Provide KYC Relationship Officers with guidance and resources to perform their specified job functions.

• Facilitate the collaboration of ideas and follow-up to recommend the best solutions.

• Provide support in the process of interviewing and hiring new KYC Relationship Officers.

• Manage the team’s pipeline to ensure KYC Lifecycle Events are coordinated with offshore partners in a timely manner; manage and adjust the team’s broader capacity.

• Work with direct manager and regional market leadership to maintain proactive management of client escalations, issues, and other items that require special handling related to KYC Lifecycle Event management.

• Work closely with partners in compliance and other AML/KYC functions to ensure consistent processes are being followed.

Required Qualifications, capabilities and skills:

• BA/BS or equivalent work experience strongly preferred.

• Prior experience in preparing and processing KYC forms strongly desired.

• Client Service or Data Quality and Controls experience is a plus.

• Strong verbal and written communication skills.

• Strong time management, organizational, planning, and follow-up skills; ability to multi-task effectively.

• Strong analytical and problem-solving skills.

• Strong interpersonal skills; ability to partner with internal partners and leverage internal resources.

• Prior management/supervisory experience strongly preferred; demonstrated leadership ability.

• Demonstrated commitment to coaching and people-development.

• Excellent attention to detail.

• Independent, self-motivated, and a team player.

• Ability to use various PC and internet applications and tools to support the KYC process, including reporting, analyzing, and tracking metrics.

• Proficient in MS Office applications, especially Excel.