Vice-President - Fraud Operations

Are you looking for a new career opportunity to lead a Fraud Operations Team?

As a Vice-President - Fraud Operations, you will apply deep fraud and operational leadership to safeguard customers and the bank - reducing fraud losses, mitigating emerging threats, and ensuring fair, consistent outcomes.

You will lead a team primarily based in Edinburgh and be accountable for delivering a robust, well-governed control environment while continuously improving operational effectiveness and efficiency. You will also build an inclusive, high-performing culture - making the team a great place to do great work.

Job Summary

As a Vice-President - Fraud Operations within Fraud Operations you will be the frontline of preventing loss to our bank. In this role you will be working on the highest risk alerts to ensure that we proactively identify mule activity, protect our customers from scams and ensure that we don’t allow fraudsters to open a Chase account.

You will be responsible for identifying, investigating, and preventing first-party fraud, including key mule activity - managing high-risk alerts end-to-end and partnering closely with Product, Strategy Analytics, Control Partners, and frontline teams to mitigate risk while protecting customer experience.

You will lead a high-performing team to remain at the forefront of fraud prevention as threats evolve rapidly, including in an increasingly AI-enabled landscape. This includes transforming the operating model through greater automation and straight-through decisioning where appropriate, improving detection coverage and response times, and strengthening signal sharing and feedback loops across teams to continuously enhance controls and reduce losses.

With a strong focus on quality and measurable results, you will deliver a balanced scorecard that optimizes fraud risk outcomes while minimizing unnecessary customer friction - ensuring controls are effective and customer journeys remain fair and seamless. You will also identify, develop, and empower talent, building the skills, mindset, and cadence needed for the team to thrive, bring new ideas, and continuously raise the bar.

Job Responsibilities

• Deliver end-to-end leadership, by setting clear direction, coordinating day-to-day execution, and governing processes, controls, performance, and reporting.

• Deliver continuous improvement, by reviewing current ways of working and designing/implementing enhanced procedures, tools, and operating standards, leveraging automation and AI where appropriate.

• Deliver outcomes against agreed financial targets, by owning budgets and performance management while balancing risk, controls, and customer experience.

• Deliver cross-site and cross-functional change initiatives, by aligning priorities, managing dependencies, and driving effective change delivery through strong stakeholder engagement and governance.

• Deliver demand-aligned resourcing and capability, by optimizing capacity, skills mix, and scheduling, supported by robust onboarding and ongoing training, coaching, and development.

Required qualifications, capabilities and skills

• Relevant experience in Operational Leadership, ideally in Fraud related roles managing teams of equivalent size

• Experience working with Controls/ Operational Risk Management at a large, complex banking organization in an Operational setting

• Proven management skills, including the ability to identify and develop new talent and to think and act strategically

• A strong track record of managing relationships at a senior level

• Able to work independently in a dynamic environment of change, challenge and multiple deadlines and priorities, high attention to detail

• Excellent communication skills, including active listening and the ability to capture and deliver key takeaways from engagements in writing

• Ability to manage competing priorities under tight deadlines

Preferred qualifications, capabilities and skills

• Detailed understanding of Fraud Operations within Banking

• Demonstrable understanding of banking regulations, ideally with a Fraud focus

• Strong change management capability, including supporting operational/process changes and driving adoption of new processes

• Strong critical thinking skills, with the ability to analyze issues, assess risk, and make sound decisions under pressure

• Strong organizational skills, with the ability to manage competing priorities and deliver accurately in a fast-paced environment