Vice President Vendor Manager Chase Auto

Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a creative and dynamic environment where every day brings new challenges and opportunities.

As a Vendor Manager within JPMorganChase, you will play a pivotal role in shaping our strategic relationships with external vendors. Your expertise will be crucial in negotiating contracts and agreements, ensuring they align with our organizational goals. You will be expected to leverage your advanced strategic thinking and cross-functional collaboration skills to manage complex issues and drive innovative solutions. Your role will involve making impactful decisions that affect our operations and financial management, and you will be recognized as a subject matter expert within the function. With your expert level conflict management and computer literacy skills, you will ensure vendor performance meets our high standards, while fostering a collaborative and inclusive environment within your team.

Job responsibilities

• Lead and manage a diverse team of professionals, fostering an inclusive environment and driving performance through clear goal setting and continuous feedback

• Negotiate and manage contracts and agreements with vendors, ensuring alignment with organizational goals and compliance with all legal, regulatory, and firmwide policies

• Utilize advanced strategic thinking to oversee vendor performance, implementing innovative solutions to optimize results and align with our operational plans

• Leverage expert conflict management skills to resolve any vendor-related issues, ensuring high-quality service delivery and maintaining an audit-ready, controlled environment

• Conduct comprehensive vendor assessments through Requests for Information (RFIs) and Requests for Proposals (RFPs), ensuring JPMorganChase engages with the highest quality providers

• Escalate issues and emergency services timely and according to contractual (internal and supplier) service level agreements (SLAs)

• Influence, drive, and communicate daily, weekly, monthly performance of the Customer Value Services (CVS) contractual expectations

Required qualifications, capabilities, and skills

• Proven expertise in managing vendor relationships, with a strong emphasis on contract negotiation and performance optimization, demonstrated through 5+ years of relevant experience or equivalent skills.

• Proven track record of leading diverse teams, with at least 3 years in a leadership role, demonstrating advanced proficiency in delegation and team building

• Demonstrated expertise in conflict management, with a history of resolving complex vendor-related issues and maintaining high-quality service delivery

• Advanced proficiency in strategic thinking, with experience in using data to evaluate potential scenarios and drive decision-making

• Expert level computer literacy, with experience in leveraging technology to enhance vendor management processes and performance

• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.