Service Desk Agent

Company Description

Sopra Steria is Europe’s leading digital solutions provider, employing over 56,000 employees in 30 countries. We provide tailored, end-to-end corporate technology and software solutions. We leverage our digital tools and market expertise to help our clients make bold choices and deliver results.

Job Description

English, French, German, and Luxembourgish are mandatory for this role. If you do not meet these language requirements, we kindly invite you to apply for other opportunities on our website that may better suit your profile.

Mission :

As an IT Service Desk Agent, you provide first-line support to ensure IT systems run smoothly and efficiently. You resolve technical issues, support end users, and contribute to continuous improvement through collaboration and feedback. This role requires strong communication skills, a service-oriented mindset, and a willingness to learn in a fast-paced digital environment.

Key information:

• Location: Leudelange, Luxembourg (on-site)

• Contract: Permanent – 40 hours/week

• Experience: 1–2 years internship inclusive (junior)

• Education: Degree in IT or equivalent experience

• Languages: English, French, Luxembourgish, and German mandatory, other langue is an asset

• Shifts: 7:00–19:00, on-call (24/7)

• Driving licence required

Qualifications

• First experience in IT Service Desk or Call Center (asset)

• Basic knowledge of Windows/Linux, Active Directory, Office 365, networking, and Exchange

• Familiarity with tools such as SCCM, Citrix, VMware, or backup solutions is a plus

Soft skills :

• Positive team player with a customer-focused mindset

• Eager to learn and grow in a people-oriented environment

• Enjoys teamwork and building strong relationships

• Motivated by a positive and supportive work environment

• Strong communication and organisational skills

• Team player with a strong customer-service mindset

Additional Information

Recruitment process :

• 1st interview HR - 30min

• 2nd interview Team Lead & BU Manager - 30min-1h

Package Benefits:

• Company car with unlimited fuel/energy card

• Meal vouchers

• Mobile phone and subscription

• Group insurance

• Complementary health insurance

• Access to training programmes and certification opportunities

• Supportive and collaborative work environment with opportunities for professional growth

As a member of one of Europe’s largest digital solutions providers, you’ll benefit from extensive career development opportunities, both local and international. At the Sopra Steria Academy, you’ll be part of a dynamic network of 56,000 professionals at all stages of their careers. With a wide array of offices to explore, you can find your ideal location and take the next step in your career.

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Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.