APAC Claims Operations Manager

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive group and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Support and strengthen industry-leading Claims teams across APAC by driving operational excellence and consistency in line with the target claims operating model.

• Partner with Country Claims Leaders, Operations Leaders, Global Claims Operations and other key stakeholders to enhance efficiency and deliver high-quality, timely claims services across the region.

• Lead and coordinate the deployment and adoption of Aon Claims Copilot across APAC markets, including planning, piloting, rollout, and post-implementation review.

• Act as a key change agent for claims transformation initiatives, ensuring colleagues understand the purpose, benefits, and expected outcomes of process and technology changes.

• Implement and maintain standard operating procedures, controls and workflows to support consistent delivery of claims operational standards and best practices.

• Champion data quality and governance in APAC Claims, ensuring adherence to global data standards and improving the accuracy, completeness, and timeliness of claims data.

• Develop and use dashboards and reports to monitor key operational metrics (e.g., turnaround times, quality, productivity, error rates) and provide actionable insights to leadership.

• Coordinate with local markets to support regulatory, risk and audit requirements, including preparation for internal/external reviews and timely follow-up on findings.

• Facilitate regular forums, workshops and working groups to share best practices, align on priorities, and embed continuous improvement across APAC Claims Operations.

• Gather and synthesize feedback from users and stakeholders on Aon Claims Copilot and other operational initiatives to inform enhancements and future roadmap.

• Clearly convey, at all levels of the organization, the value and impact that Aon Claims Copilot and operational excellence bring to client and colleague experience.

How this opportunity is different

We are seeking a proactive and collaborative APAC Claims Operations Manager to drive operational excellence and support the transformation of our claims capabilities across the region. This role sits at the intersection of operations, technology, data and change management, working directly with Country Claims Leaders, Operations Leaders and Global Claims Operations. You will have the opportunity to shape and roll out Aon Claims Copilot across APAC, strengthen our target claims operating model, and elevate the consistency and quality of service to clients. This is a great opportunity to become a fundamental member of a highly professional and inclusive regional team. Aon is a global organization that strives to provide meaningful career paths for its employees. Come on board and reap the rewards!

Skills and experience that will lead to success

• 8 to 12 years of experience in claims operations, insurance/broking operations, or related roles, ideally with regional APAC exposure.

• Proven track record in driving operational improvements, process standardization and/or transformation initiatives within a complex, matrixed organization.

• Experience supporting or leading deployment of technology platforms or digital tools in an operational environment; exposure to AI-enabled or decision-support tools is an advantage.

• Strong understanding of operational risk, controls, regulatory and audit requirements within insurance or broking claims.

• Demonstrated ability to interpret operational data, identify trends, and translate insights into practical actions and recommendations.

• Excellent stakeholder management and influencing skills, with experience engaging senior leaders and cross-functional teams across countries.

• Strong communication skills, with the ability to explain complex operational and technology concepts in a clear, business-focused manner.

• High level of organization, with the ability to manage multiple initiatives, timelines and stakeholders simultaneously.

• Culturally aware and comfortable working with diverse teams across multiple APAC markets.

How we support our colleagues

Along with our comprehensive benefits package, we support a workforce that reflects a wide range of experiences. Additionally, our flexible, welcoming environment enables you to take charge of your wellbeing and work/life balance so you can be your best self at Aon. Moreover, all colleagues receive two “Global Wellbeing Days” each year, inviting you to dedicate time to yourself. We provide various working style options and we also understand that flexibility extends beyond the physical workspace... and we fully embrace it. We call this Smart Working! Our continuous learning culture encourages and equips you to learn, share and grow, helping you achieve your fullest potential. As a result at Aon, you are more connected, more relevant, and more valued. Aon values an innovative workplace where all colleagues feel empowered to be their authentic selves. We are proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We encourage applications from everyone and offer reasonable adjustments for individuals with disabilities. These adjustments help with the application and interview process, as well as performing essential job functions once onboard. For more information about reasonable accommodations, email ReasonableAccommodations@Aon.com. 2585387