BTS PRODUCT EXPERT MANAGER

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BTS PRODUCT EXPERT MANAGER

What this position is about - Purpose:

As a BTS Product Expert Manager, you will drive the evolution of end-to-end consumer journeys across digital applications within JTI’s omnichannel ecosystem.

You will lead cross-application initiatives, translating market needs and business priorities into consistent, scalable consumer experiences. Acting as the connection point between markets, business stakeholders, and individual product teams, you will identify cross-product dependencies, align stakeholders on the target consumer journey, and lead initiatives from their initial definition through delivery and adoption.

What will you do - Responsibilities:

• Define and evolve end-to-end consumer journeys across multiple digital products and platforms.

• Align business needs, consumer experience, and product roadmaps to deliver seamless omnichannel experiences.

• Act as a subject-matter expert across consumer-facing applications and digital journeys.

• Lead the discovery, definition, and delivery of cross-product initiatives.

• Translate business priorities into clear requirements and coordinate implementation across product teams.

• Manage dependencies, risks, priorities, and stakeholder alignment throughout the delivery lifecycle.

• Validate delivered solutions against business objectives and consumer journey outcomes.

• Drive stakeholder engagement, solution adoption, and continuous improvement initiatives.

• Partner with markets, business stakeholders, UX/UI, and product teams to ensure consistent consumer experiences.

• Maintain key business and consumer journey documentation and support knowledge-sharing activities.

Who are we looking for - Requirements:

• University degree in Information Technology, Computer Science, Engineering, Business, or a related field.

• 5+ years of experience in Digital, E-commerce, Omnichannel, Product Management, Business Analysis, or Consumer Experience roles.

• Experience leading cross-functional initiatives and working in Agile environments.

• Strong understanding of digital consumer journeys and omnichannel ecosystems.

• Strong business analysis, process mapping, and requirements project management skills.

• Experience working with JIRA and Agile methodologies.

• Ability to manage multiple priorities and stakeholders across markets and functions.

• Excellent stakeholder management, communication, and influencing skills.

• Fluent English, both written and spoken.

• Willingness to travel internationally when required

What are the next steps – Recruitment process:

• Communication with a specialist of the Talent Attraction team from the Global Business Service Center (telephone and online interview)

• Interview with the Line manager

• Assessment Center

Next steps

All applications will be reviewed. Please be aware that you will receive a call from Poland (prefix +48), as our Global Business Services is based in Warsaw.

Thank you very much for your interest in the role. You are welcome to apply!

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.