Instructional Designer

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Instructional Designer – JLL

What this job involves:

As a Instructional Designer at JLL, you will play a critical role in shaping the skills and capabilities of our technical workforce globally. This position focuses on developing high-quality, interactive e-learning courses and training materials for Engineering, CEM, and Mobile Engineering teams across diverse industry verticals including Data Centers, Industrial, and Life Sciences. Working closely with training directors and subject matter experts, you will create engaging learning experiences that enhance technical competency, improve retention, and reduce operational risk. Your work will directly contribute to JLL's commitment to excellence in service delivery and the professional development of our technical staff worldwide.

What your day-to-day will look like:

• Develop and modify interactive e-learning courses using authoring tools such as Articulate Storyline and Rise, ensuring content is engaging and globally applicable

• Collaborate with subject matter experts and training directors to create and update training materials for Engineering, CEM, and Mobile Engineering programs

• Design individual and account-specific training plans, assessments, and scenario-based learning experiences focused on incident prevention and risk reduction

• Apply AI tools and innovative training methodologies to enhance e-learning development processes and content delivery

• Align technical training content with JLL's industry verticals (Data Centers, Industrial, Life Sciences) and integrate external partnerships including OEM certifications and vendor training

• Participate in projects supporting JLL's broader training initiatives

• Maintain brand consistency across all training materials while incorporating audio editing, visual design, and text-to-speech technologies

Required Qualifications:

• Minimum 3 years of experience in instructional design and e-learning content development

• Technical proficiency using e-learning authoring tools for interactive content creation (Articulate Storyline strongly preferred)

• Advanced written and verbal English communication skills level

• Demonstrated ability to work collaboratively with subject matter experts and incorporate feedback effectively

• High school diploma or equivalent (college degree preferred)

• Proficiency in Microsoft Office suite, particularly PowerPoint and Word

• Proven track record as a self-starter who consistently delivers high-quality outputs in fast-paced environments

Preferred Qualifications:

• Experience using AI tools to enhance e-learning development processes

• Additional certifications in instructional design and development

• Practical experience in JLL service delivery, particularly in training programs

• Basic understanding of visual design principles and ability to consistently apply brand guidelines

• Familiarity with audio editing tools and text-to-speech technologies

• Experience developing training content for technical or facilities management audiences

• Proven experience managing training projects from concept to completion

Location:

On-site –Belen, CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.