Senior Analyst, Cybersecurity Product Specialists

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Cybersecurity Product Specialists

As a member of the Cybersecurity Products team, you will be responsible for owning and managing various technical and product related experience for the products our organization supports. You will work closely with our Products team stakeholders to have an in-depth understanding of our products' capabilities and features. You will also work with the Sales teams to help them execute various use cases for our products individually, and as a bundle. As a Cybersecurity Product Specialist you will be responsible for demonstrating a high degree of product acumen in support of sales strategy by leading more complex (technical) product demonstrations, and supporting RFP/RFI responses. You will also enable product deployment and usage via customer onboarding, training development and delivery, knowledge creation and dissemination, and owning the escalations for product support.

Your mission is to support sales and deployment efforts by providing subject matter expertise related to Enterprise Risk Management and Cyber Threat Intelligence solutions, specifically focused on the role that Mastercard’s Cybersecurity Solutions play in helping prospective clients create a more efficient and effective enterprise risk management program.

Company Background

Mastercard Cybersecurity Solutions is a rapidly growing segment of Mastercard Cybersecurity. We are focused on enabling organizations to dramatically improve their Enterprise Risk Management and Information Security programs.

Mastercard Cybersecurity Solutions includes a growing suite of cyber and risk solutions with hundreds of customers across a variety of industries.

Key Responsibilities

• Be a key contributor to the center of excellence for our cybersecurity products suite

• Primary technical sales support to the sales engineering and sales organizations

• Demonstrate a high degree of business acumen and a mastery of the consultative selling process as you take products' technical capabilities knowledge and translate these into business needs and opportunities.

• Support sales team by performing complex product demonstrations, responding to technical questions and managing RFI/RFP/RFx responses.

• Own technical interaction with our customers and partners.

• Create, project manage, and deliver product training, either online or in person, as needed to support sales prospects and production client onboarding.

• Help ensure successful new client onboarding and solution adoption by managing customer implementation based on established customer onboarding process

• Respond to prospect and customer issues/concerns and coordinate escalation of issues with Operations, Technical support and other internal resources

• Work closely with operations/product support to ensure that issues are resolved, and resolution is communicated to appropriate customer contacts

• Consistently communicate with team representatives to ensure proper engagement is in line with desired sales and engagement strategy

• Identify opportunities to improve customer-facing tools, documentation, and training materials

• Assess customer's experience with the product, and identify and pursue additional opportunities to help the customer improve their cyber posture

Key Skills And Background

• The ideal candidate is a self-starter, is passionate about technology and is willing to take the initiative needed to ramp quickly

• Excellent organization and project management skills

• Must have the ability to work independently in an unstructured, high-growth environment where priorities may change quickly based on shifting business needs

• Must be self-motivated and able to determine appropriate, specific activity and tasks based on high level objectives.

• Demonstrated understanding of IP networking and information security principles

• Background in Third-party risk management or consulting is highly preferred

• Understanding of cyber risk management and cybersecurity technologies (business and technical acumen)

• A successful candidate will demonstrate an understanding of common solution selling principles and implement those principles to build confidence with prospective clients

• Ability to develop strong client relationships. Work involves extensive personal contact and frequent communication with others.

Experience and Education

• Bachelor’s degree or equivalent

• Experience in consulting, sales engineering, or technical sales overlay role

• Experience in information technology (IT), information security or third-party vendor risk management

• Experience working with cyber threat intelligence solutions and/or exposure management solutions a plus

• Prior experience working in a young, high growth company environment

• Experience with Salesforce.com or equivalent CRM systems

• Experience with ticket management systems like Zendesk

• Travel: Up to 10% travel

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.