Customer Service Parts Order Management II

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!

Make your mark at the world’s largest HVAC company

Daikin Applied is seeking a Customer Service Parts Order Management person who will work to achieve world class Customer Service within a team environment by answering customer requests in a timely fashion, processing orders efficiently and managing customer complaints to resolution while providing customers with an unrivaled experience. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Hybrid, Plymouth, MN

What you will do:

• Fields incoming customer requests in Salesforce in a timely manner to assure efficiency in resolution.

• Ensures that order processing is accurate and timely.

• Acts as customer contact regarding pricing, lead time, and shipping questions.

• Manages emergency requests for high priority situations.

• Recommends corrective actions to resolve customer complaints.

• Work cross-functionally with other teams to resolve issues and manage requests.

• Handles various special projects as assigned by manager

• Creates and assists in process documentation

What’s in it for you:

• The ability to make an impact and shape your career with a company that is passionate about growth

• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

• High School Diploma or GED

• 2+ years of customer service experience

• 1 + year of Salesforce experience

• Work visa sponsorship is not available for this position

Benefits:

• Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

• Multiple medical insurance plan options + dental and vision insurance

• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions

• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage

• Short term and long-term disability

• 3 weeks of paid time off for new employees + 11 company paid holidays

• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual

• Paid sick time in accordance of the federal, state and local law

• Paid parental leave and tuition reimbursement after 6 months of continuous service

The typical annual base salary for this position ranges from $21.35 - $33.97 an hour in MN. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

#LI-AW1 #LI-hybrid

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!