Aftersales e-Commerce & Digital Channels Manager (South America)

Job Description

Hybrid: This position requires you to work on-site 3 times a week (Tue to Thu)

What you will do (responsabilities):

• Lead the strategy and performance of GM South America's Parts & Accessories e-Commerce and digital channels.

• Drive growth across Parts & Accessories marketplaces, B2B/B2C platforms, and digital sales channels.

• Enhance customer experience, digital marketing, and dealer engagement for Parts & Accessories sales.

• Deliver sales growth, profitability, and business performance targets across the Parts & Accessories digital ecosystem.

• Lead digital transformation and channel development initiatives for GM's Parts & Accessories business.

Location: São Caetano do Sul/SP

Your skills and abilities (required qualifications):

• Bachelor's degree in Business, Marketing, Engineering, Economics, Data Science, or related field.

• Advanced English; Portuguese or Spanish preferred.

• MBA or postgraduate degree preferred.

• Experience in e-Commerce, digital sales, marketing, commercial strategy, sales operations, or channel management.

• Experience in the Parts & Accessories aftermarket business, including dealer networks, Genuine Parts, and ACDelco.

• Experience leading teams, regional operations, external partners, and digital transformation initiatives.

• Knowledge of marketplaces, B2B/B2C platforms, digital marketing, analytics, and conversion optimization.

• Familiarity with digital platforms, systems integrations, and e-Catalog management.

• Strong financial acumen, including P&L, budget, ROI, and performance management.

What may give you a competitive advantage (preferred qualifications):

• Strategic mindset with a strong focus on results.

• Business acumen and data-driven decision-making.

• Experience developing commercial strategies and business cases.

• Ability to lead cross-functional and regional teams.

• Strong project management and prioritization skills.

• Excellent stakeholder, dealer, and supplier management.

• Strong presentation and executive communication skills.

• Ability to influence, drive change, and solve complex problems.

#LI-AS

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future.

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

The selected candidate will be required to travel <25% for this role.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Non-Discrimination and Equal Employment Opportunities

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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