Field Service Engineer - Site Lead

Location: Stone, Staffordshire, United Kingdom

Job ID: R0137202

Date Posted: 2026-08-27

Company Name: HITACHI ENERGY UK LIMITED

Profession (Job Category): Engineering & Science

Job Schedule: Full time

Remote: No

Job Description: Hitachi Energy has an exciting opportunity to join our Transformers business as a Site Lead / Site Manager. You'll contribute to the execution of the service strategy and service growth by leading site-based Field Service Engineers, coordinating service activities, and ensuring the safe, efficient, and high-quality delivery of customer projects across the UK.

Working as the operational lead on customer sites, you'll be responsible for supervising field service teams, coordinating site activities, ensuring compliance with project requirements, and maintaining strong customer relationships. You will play a key role in delivering transformer installation, commissioning, maintenance, refurbishment, and service projects whilst upholding the highest standards of health and safety, quality, and customer satisfaction.

This role offers an excellent opportunity for an experienced field service leader to develop their management capability whilst supporting critical energy infrastructure projects throughout the UK.

Please note: This is a highly mobile, field-based role that requires extensive travel throughout the UK. Successful candidates should expect frequent overnight stays away from home, extended periods working on customer sites, and occasional weekend working as part of normal project delivery requirements.

How You'll Make an Impact:

• You'll lead and coordinate teams of Field Service Engineers and subcontractors on customer sites, ensuring all activities are executed safely, efficiently, and in accordance with project requirements.

• Take responsibility for day-to-day site management activities, ensuring work is delivered in line with project schedules, quality standards, contractual obligations, and customer expectations.

• Act as the primary on-site point of contact for customers, developing strong working relationships and providing regular progress updates throughout project execution.

• Support the installation, commissioning, maintenance, refurbishment, and repair of large power transformers and associated equipment across a variety of customer locations.

• Ensure compliance with all Hitachi Energy health, safety, environmental, and quality requirements, proactively identifying hazards and implementing corrective actions where required.

• Coordinate site logistics, resource allocation, documentation, permits, access requirements, and subcontractor activities to ensure successful project delivery.

• Lead daily briefings, toolbox talks, risk assessments, and site safety discussions to maintain a strong safety culture across all site activities.

• Monitor project progress, identify risks and issues, and escalate concerns appropriately to Project Managers and Service Management teams.

• Drive a culture of operational excellence by identifying opportunities to improve productivity, quality, safety, and customer satisfaction.

• Act as an ambassador for Hitachi Energy whilst identifying potential service opportunities and customer requirements that support long-term business growth.

Your Background:

• Mechanical Engineering, Electrical Engineering, or related Engineering qualification such as Apprenticeship, NVQ Level 3, HNC/HND, Military Engineering training, or equivalent industry experience.

• Proven experience leading site teams, supervising field service activities, or managing engineering projects within industrial, power, utilities, manufacturing, or heavy engineering environments.

• Experience in the installation, commissioning, maintenance, refurbishment, or repair of large industrial, mechanical, electrical, or electro-mechanical equipment.

• Strong understanding of health and safety legislation, safe systems of work, and risk management within a field service environment.

• Ability to read and understand mechanical and electrical drawings, technical documentation, engineering procedures, and project specifications.

• Experience coordinating contractors, subcontractors, and multi-disciplinary engineering teams.

• Strong customer-facing experience with the ability to build trusted relationships and effectively manage stakeholder expectations.

• Site safety qualifications such as SMSTS, SSSTS, IOSH Managing Safely, CSCS, CCNSG, or equivalent would be beneficial.

• Full UK driving license.

Your Attributes:

• Strong leadership skills with the ability to motivate, coach, and develop high-performing field service teams.

• Able to work well using your own initiative whilst maintaining effective communication with wider project and service teams.

• Flexible in your approach to working hours and travel requirements, with the ability to work throughout the UK and respond to customer and project requirements at short notice.

• Comfortable spending a significant proportion of the year working away from home on customer sites across the UK.

• Highly organised with excellent planning, coordination, and prioritisation skills.

• A systematic approach to problem-solving with the confidence to make sound operational decisions in challenging site environments.

• Strong communication and interpersonal skills with the ability to engage effectively with customers, engineers, subcontractors, and management teams.

• Adaptable and resilient, with the ability to manage multiple priorities and perform effectively in dynamic project environments.

• Committed to maintaining the highest standards of safety, quality, and customer satisfaction.

More about us: Hitachi Energy is dedicated to fostering an inclusive workplace where every team member can thrive and contribute their unique perspectives and skills. We provide competitive salaries, professional development opportunities, and a collaborative working environment that supports innovation and continuous improvement.

As part of our Service Operations team, you will play a key role in supporting the UK's transition to a more sustainable and resilient power network, helping deliver critical infrastructure projects and services that power communities and industries across the country.

Ready to make an impact? Join us and help shape the future of energy.

Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.