Principal, Services E2E Solution Lead

Experience: 10-12 yrs

Location: Bangalore

Job Purpose

The End-to-End Solution Lead is accountable for the overall functional and solution integrity of complex, multi-platform business solutions. The role owns the design, alignment, and delivery of end-to-end processes across CRM, Field Services, CPQ, and ERP systems—ensuring scalability, consistency, and business value. This role bridges business strategy, process design, and technical execution, providing single-point accountability for solution coherence across initiatives, releases, and geographies in large-scale Services and digital transformation programs.

Key Responsibilities

End-to-End Solution Ownership

• Own the end-to-end solution design across platforms including Salesforce, ServiceMax, CPQ, and ERP (SAP / Oracle).

• Define and govern future-state processes and system architecture for Services, Quote-to-Cash, and related domains.

• Ensure all functional and technical components align to a coherent, scalable E2E solution.

• Act as the single point of accountability for solution consistency across streams and teams.

Architecture & Design Governance

• Lead cross-functional solution design workshops and deep dives.

• Validate and approve:

  • Functional designs
  • Integration designs
  • Cross-system data flows

• Ensure adherence to global templates, reference models, and “fit-to-standard” principles.

• Identify and manage functional and architectural risks, trade-offs, and dependencies early in the lifecycle.

Delivery Oversight & Lifecycle Management

• Oversee the full solution lifecycle: design → build → test → deploy → stabilize.

• Ensure cross-stream coordination across Salesforce, ERP, CPQ, and integration teams.

• Support release planning and go-live readiness from an E2E perspective.

• Act as escalation point for solution-related delivery issues and complex cross-platform defects.

Integration & Cross-System Leadership

• Own the end-to-end integration vision across CRM, Field Services, ERP, and Finance systems.

• Ensure data consistency, process continuity, and clear ownership across system boundaries.

• Serve as the primary contact for cross-application and integration topics.

• Work closely with enterprise architects and middleware teams to validate integration patterns.

Stakeholder & Program Leadership

• Act as a trusted solution advisor to senior business and digital leadership.

• Provide clear communication on solution choices, impacts, risks, and dependencies.

• Support governance forums, architecture boards, and leadership reviews.

• Drive alignment across internal teams and external implementation partners.

Requirements

Solution & Platform Expertise

• Strong experience designing end-to-end enterprise solutions across:

  • Salesforce / ServiceMax
  • CPQ platforms
  • ERP systems (SAP ECC / S4HANA, Oracle)

• Deep understanding of Services and operational processes.

• Proven experience with multi-system global deployments and template-based rollouts.

Professional & Leadership Skills

• Ability to operate at both strategic and detailed levels.

• Strong analytical, decision-making, and problem-solving capabilities.

• Excellent stakeholder management across business, IT, and leadership.

• Comfortable leading in ambiguity and driving alignment across complex organizations.

Qualification

• Bachelor’s degree in Business, IT, Engineering, or related field.

• 8+ years of experience in solution design, architecture, or senior functional leadership roles.

• Experience in large-scale digital transformation or global template programs is a strong plus.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.