Elevate Customer Success: Customer Experience Enablement Specialist (SaaS & AI Focus)

Ready to supercharge the way our teams work and drive world-class customer experiences? As a CX Enablement Specialist at Trimble, you will play a pivotal role in optimizing our technology stack, integrating modern AI solutions, and empowering our Customer Experience teams with high-impact training and tools. If you are passionate about driving platform adoption, leveraging emerging tech, and helping others thrive in an enterprise SaaS ecosystem, we want to hear from you!

About Us: Trimble is empowering stakeholders through planning, design, construction and the entire asset lifecycle. The company’s innovative and connected ecosystem of solutions improves coordination and collaboration between teams, phases and processes. Automating work and transforming workflows, Trimble is enabling teams to deliver with confidence at every turn. For more information, visit: construction.trimble.com.

What Makes This Role Great: In this role, you will sit at the intersection of innovative tech and team performance, transforming how our Customer Experience teams operate through cutting-edge tools and AI-driven efficiencies. You will directly shape user onboarding and tool adoption across our AECO segment, serving as a key continuous-learning champion who drives measurable productivity gains and elevates customer success across the enterprise.

Key Exciting Responsibilities:

• Drive user adoption and optimal performance across core CX enablement platforms and Salesforce Service Cloud.

• Design, create, and deliver engaging training content and video resources for onboarding, tech stack launches, and continuous skill development.

• Administer and optimize Learning Management Systems (Docebo) and Content Management Platforms (Seismic), including event and meeting logistics.

• Harness innovative AI solutions and streamlined workflows to boost daily efficiency and transform team processes.

• Partner closely with AECO CX enablement leaders and product experts to continuously refine tool delivery and enablement approaches.

Essential Skills & Experience:

• Proven track record of developing, managing, and delivering training and enablement within a CX environment, ideally in Enterprise SaaS.

• Hands-on expertise administering or utilizing LMS and enablement platforms such as Seismic and Docebo, alongside Salesforce Service Cloud.

• Strong proficiency with productivity tools like Asana and Google Workspace to efficiently manage projects.

• Outstanding communication skills with a proven ability to explain the rationale behind new tools and inspire process adoption.

• Bachelor’s degree in Adult Education, or equivalent practical experience in a relevant enablement role, with fluent English communication skills.

Bonus Points For:

• Experience creating and editing high-quality video content using software like Camtasia or Adobe.

• Practical experience deploying and leveraging AI tools to automate workflows and enhance daily work.

Logistics:

Location: Westminster, CO or Atlanta, GA (In-Office 4 days/per week)

Travel Requirement: TBD

Why You'll Love Working With Us: At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

• Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Customer Experience Enablement, CX Enablement Specialist, SaaS Enablement, LMS Administrator, Docebo, Seismic, Salesforce Service Cloud, Adult Education, Instructional Design, AI Efficiency, Workforce Enablement, Training Specialist

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range

$85,900.00–$118,100.00

Pay Rate Type

Salary

Bonus Eligible?

Yes

Commission Eligible?

No

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under “Corporate Governance.”

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

Candidate Privacy Notices by Country

If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.