Drive Customer Success as an Onboarding & Implementation Specialist – Tekla Structures

Are you a seasoned structural engineer with deep expertise in Tekla Structures who thrives on solving complex technical challenges and guiding clients toward operational success? Trimble is seeking an Onboarding and Implementation Specialist to join our Professional Services team in India. In this high-impact position, you will own the end-to-end implementation journey for enterprise clients, turning complex steel and concrete detailing requirements into streamlined, best-practice workflows.

About Us:

Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com

Our Division: Trimble's Professional Services team provides the strategic framework, technical onboarding, and implementation rigor that enable engineering and detailing firms to maximize ROI from their software investments across the structural lifecycle.

What Makes This Role Great:

Reporting directly to the Manager of Professional Services, Training & Onboarding (India), you will serve as the trusted technical advisor for net-new and existing Tekla Structures accounts across India. You will have full ownership over discovery meetings, workflow customization, and client success roadmaps. Working at the intersection of sales, customer support, and global product development, you will play a central role in conveying real-world customer feedback directly back to core engineering teams to influence future software capabilities.

Key Exciting Responsibilities

• End-to-End Onboarding Execution: Lead full-lifecycle software onboarding and implementation programs for new and existing clients utilizing Tekla Structures (Steel and Concrete configurations).

• Workflow Discovery & Problem Solving: Conduct deep-dive technical discovery sessions to analyze client requirements, troubleshoot output customization challenges, and engineer tailored structural detailing workflows.

• Implementation Collateral & Best Practices: Develop high-grade onboarding materials, system configurations, and best-practice guidelines that empower clients to adopt optimal structural detailing standards.

• Project Delivery & Client Tracking: Help clients establish realistic deployment milestones, deliver ongoing technical guidance to protect timelines, and meticulously track project deliverables and engagement logs.

• Cross-Functional Collaboration & Value Advocacy: Serve as the primary onboarding anchor across Sales, Support, and Product Development teams, while actively presenting the value of Professional Services to prospective clients.

Essential Skills & Experience

• Tekla Structures Deep-Dive Expertise: 4–5 years of direct, hands-on experience using Tekla Structures across Steel and Concrete modules.

• Domain & Industry Experience: 6–7 years of hands-on structural detailing and design experience with strong domain mastery in structural steel and reinforced concrete workflows.

• Education: Bachelor’s or Master’s degree in Civil, Structural, or Mechanical Engineering.

• Communication & Engagement: Fluent written and spoken English with exceptional interpersonal skills to command credibility across client C-suites and job-site engineering teams.

• Independent Execution: Strong diagnostic capability to troubleshoot software issues independently, manage tight schedules, and drive project success with minimal supervision.

Bonus Points For:

• Multilingual Capability: Fluency in spoken Hindi to engage effectively across diverse regional client bases in India.

• Global Design Codes: Direct experience executing structural detailing projects according to international engineering codes and standards.

• Customer-Centric Mindset: Highly organized, detail-oriented approach with an eagerness to learn complementary Trimble software products.

Logistics:

• Location: Chennai.

• Job Type: Full-Time.

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide.

• Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging.

• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

• Enjoy true flexibility: We offer flexible work arrangements, which are a significant driver for employees joining and staying with us.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

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