Senior
After Sales Operations Manager - Belux
About The Role
We are looking for an experienced After Sales Operations manager our automotive Geely after-sales operations in Belgium and Luxembourg. The ideal candidate will have a strong background in customer service, spare parts management and service excellence within the automotive industry. You will report to the Head of Aftersales Benelux.
Key Responsibilities
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Building a strong service network to ensure flawless customer experience for future Geely customers.
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Monitor and secure the network achievement of annual service targets.
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Lead (new) service toward continuous service quality improvement.
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Coordinate with legal and channel teams to finalize after-sales agreements with new service partners/dealers.
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Conduct regular regional dealer visits, host meetings and workshops, and review partners aftersales business plan.
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Oversee the development, execution, and review of the after-sales projects in the network.
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Manage customer satisfaction (CSI), support complaint resolution, and handle goodwill authorization.
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Work closely with parts manager to improve spare parts availability and delivery.
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Coordinate with technical team and monitor timely technical/ service campaign execution in the network.
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Introduce and deploy Geely aftersales IT systems (e.g. GODP, LMS, TIS) to dealerships/ service stores.
Your Profile
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Proven (>5 years) experience in after sales role in a large Automotive organization.
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Strong negotiation and interpersonal skills.
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Fluent in Dutch, French and English. Chinese language will be a big plus.
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Hands-on, result oriented, pressure tolerant, do more & talk-less attitude is indispensable.
What We Offer
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Competitive remuneration package.
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A fast-paced dynamic environment in a successful international organization.
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International exposure with the chance to adapt locally and make a difference.
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Growth potential.
#GeelyEurope
Geely’s mission is to create a smart mobility experience that exceeds user expectations, become a tech-driven global auto company and the most competitive and respectable Chinese auto brand in the world.
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