Entry Level
Service Coordinator - Bhiwandi
Duties And Responsibilities
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Raising Service Call logs on daily basis and closing the same after completion in SAP
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Follow up of Service payments
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Maintaining records of Assets/Tools issued to Service Engineers
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Raising IBL based on services provided as per Service Report
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Data update of Active Population data of Trucks (IB), Skill Set record, Attendance records of Service Engineers, Checking of Travel Expense & Contact data related Key Account Customers
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Coordinate with HQ department to ensure Customer commitment as per contract like: Warranty Parts, Parts Delivery, Invoice Submission, Tools & Project delivery etc
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Preparing & sending AMC offers, maintaining records with updated data to fulfill audit requirements, identifying Trucks for AMC after completion of Warranty period in assistance with Regional / Area Manager Service Engineer and also from population list
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Service Contracts update in SAP, new contracts addition with all relevant data
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AR collection data for AS
Qualifications
Qualifications:
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Education: Bachelor’s Degree . B Sc. / M. Sc. / B. Com / M. Com
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Specialized knowledge: Knowledge and working of SAP & CRM
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Skills: Good written Communication Skills, Soft Skills
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Abilities: To handle Service Engineers, fulfilling their admin related works.
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Other characteristics such as personal characteristics : Humbleness & Uprightness
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Professional Certification: Computer course certified
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Experience in Customer Service and Admin related works. Industrial Product or Automotive
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