Mid-Level
Quality Specialist
Location
Amsterdam, The Netherlands
About the Role
As the After Sales Quality Specialist, you will oversee the quality assurance processes within the after-sales department, ensuring product quality and customer satisfaction. This role involves managing and analysing quality data, resolving complaints, coordinating recalls, and collaborating with multiple departments to continuously enhance after-sales services. This position is crucial for maintaining high standards in customer service and quality assurance, fostering long-term trust with clients.
Key Responsibilities
Quality Data Collection and Analysis:
-
Gather and analyze quality performance data from OEMs/clients, including claims, deductions, fines, PPM (Parts Per Million), and IPTV (Incidents Per Thousand Vehicles), reported by month, quarter, and year.
-
Maintain consistent reporting on quality issues and escalate concerns to HQ when necessary.
Issue Analysis and Reporting:
-
Conduct pre-analysis and sorting of quality issues, ensuring systematic escalation of critical problems to HQ.
-
Maintain internal reporting to track ongoing quality issues and resolutions.
Product Launch Supervision:
- Lead quality assurance efforts during new product launches, ensuring compliance with quality standards and addressing any launch-related issues promptly.
Quality Improvement and Technology Upgrades:
-
Identify and implement quality improvement projects, leveraging after-sales big data to address recurring issues.
-
Manage and track technology upgrades, collaborating with relevant teams to ensure smooth integration.
Recall Management:
- Oversee the filing and management of product recalls, ensuring proper documentation and follow-up with affected clients and OEMs.
Annual Quality Work Planning:
- Work with the After-Sales Supervisor to develop the department’s annual quality plan, setting objectives and delegating tasks to team members.
Quality Assurance System Enhancement:
- Assist in establishing and refining the quality assurance system to promote total quality management (TQM) across the department.
Complaint and Returns Management:
-
Publish quality feedback and complaints from clients on the internal Office Automation (OA) platform.
-
Analyze and manage product returns, coordinating corrective actions to prevent recurring issues.
Cross-Departmental Collaboration:
- Work closely with R&D, procurement, warehousing, suppliers, production, engineering, and logistics teams to address and resolve various quality concerns, driving continual improvement.
Qualifications
-
Bachelor’s degree or higher, preferably in Mechanical Design and Manufacturing, Mechatronics, Automotive Engineering, Chemistry, or a related field in science or engineering.
-
At least 2 years of experience in quality management within the automotive sector, ideally with a focus on production or supplier quality management.
-
Strong understanding of automotive after-sales service management, including the application of the five core automotive quality manuals.
-
Proficiency in quality laws and regulations, with hands-on experience in quality management tools, such as DOE (Design of Experiments), FMEA (Failure Modes and Effects Analysis), MSA (Measurement System Analysis), and SPC (Statistical Process Control).
-
Fluent in English. Dutch, French is a plus.
-
Proficient in Microsoft Office, especially for data analysis and reporting.
-
Outgoing and responsible, with the ability to work effectively under pressure.
-
Strong communication and coordination skills, with a focus on teamwork and continuous improvement.
-
Exceptional numerical and statistical analysis skills, with strong logical thinking abilities and attention to detail.
What Do We Offer
-
Competitive salary and benefits package.
-
8% holiday allowance.
-
Food allowance.
-
Commuting allowance or company car (depending on the position).
-
Phone allowance.
-
The opportunity to be part of a pioneering team launching new automotive brands in Europe.
-
Clear opportunities for professional development within a fast-growing global organization.
Working Conditions
- Location: Amsterdam On-site work (5 days per week)
Sign up to apply and find out right away if you're a fit.
Is this role right for you?
Your agent will tell you — in seconds.
Sign up and I'll tell you right away how well Iveco Group matches you — what you already have, and what's missing. Then I stay on it: I search for you and only write when I find something worth your time.