Customer Manager

Job Description:

Your main mission will be to support and contribute to the delivery of robust and reliable solutions meeting customers expectations and enhance collaboration with our customers.

CUSTOMER SUPPORT

• Act as the focal point for scheduled maintenance engineering support and services

• Understand and communicate internally Customer needs for all Maintenance Engineering Services and Retrofit Solutions - Service Bulletins

• Facilitate technical discussion with the customer

• Listen and help customers maintain fleets efficiently in safe and airworthy conditions.

• Communicate Customer interests / feedback to the service team

• Be closer to customer and address operational needs

• Support Parking & Storage and Return To Service team in their daily activities

CUSTOMER SERVICES

• Manage a portfolio of customers for the delivery of Maintenance Engineering services on cost, on time & on quality;

• Perform airline on-site assistance for maintenance programme, planning evaluation and other services;

• Recurrent review with the customer to address Maintenance Engineering Services and Retrofit topics (support & service)

• Lecturer at the schedule maintenance seminar

• Ensure Maintenance Engineering Services contracts fulfillment

• Improve Customer satisfaction and ensure active follow up of each customer by various communication means (teleconferences, webex, emails and meetings).

• Ensure that airlines maintenance programmes/planning deliverables are produced and delivered in accordance with customer's expectations;

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Customer Services Sdn Bhd

Employment Type: Permanent

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Experience Level: Professional

Job Family: Customer Eng.&Technical Support&Services

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