Service & Performance Manager – General Services (Temp Agency)

Job Description:

An opportunity for Service & Performance Manager – General Services has arisen in Getafe (Madrid)

RESPONSIBILITIES

• Restore the operational performance, KPI achievement, and contract compliance of the catering and vending services.

• Comprehensive management of Office Services in Getafe.

• Cross-functional support to other general services and FMRE Spain service lines.

• The goal is to ensure efficiency, cost control, excellence in the employee experience, and continuous improvement.

Main Responsibilities

• Catering & Vending - Getafe

  • Monitoring and improvement of KPIs (quality, satisfaction, incidents, service times, etc.).
  • Supervision of contractual compliance and SLAs with suppliers.
  • Analysis of consumption data, trends, and optimization opportunities.
  • Definition and implementation of continuous improvement plans.
  • Budget management and cost control.
  • Audit coordination.
  • Action plan management.
  • Adherence to applicable regulations and standards.

• Office Services – Getafe

  • Daily operational management of general office services.
  • Supplier coordination and contract monitoring.
  • Budgetary control of the area.
  • Supervision of proper service operation.
  • Incident response and agile problem resolution.

• Cross-functional Support to General Services and other Service Lines - Waste, Cleaning & Landscaping, Transport, Others

  • Support in monitoring supplier compliance.
  • Reporting.
  • Service audits.
  • Participation in meetings.
  • Implementation of control and monitoring tools.
  • Definition and implementation of continuous improvement plans.
  • Project leadership.

SKILLS

• Education: * Degree in Engineering or similar, EQF Level 7 (Master's level).

• Availability to travel

• Up to 3 years of experience in supplier management.

• Experience in KPI management and data analysis.

• Experience in vendor and contract management.

• Proficiency in Microsoft and Google analysis tools.

• Project management.

• Knowledge of SLAs and service contracts.

• Personal Skills:

  • Results-oriented.
  • Analytical skills.
  • Negotiation skills.
  • Proactivity and focus on continuous improvement.
  • Ability to work cross-functionally and manage multiple stakeholders.
  • English level B2 or higher.

Valued Extras (Nice-to-have):

• Experience in medium/large industrial or corporate environments.

• Knowledge of sustainability applied to services (waste reduction, energy efficiency, etc.).

WHICH BENEFITS WILL YOU HAVE AS AIRBUS EMPLOYEE? At Airbus we are focused on our employees and their welfare. Take a look at some of our social benefits: Vacation days plus additional days-off along the year. Attractive salary. Collective transport service in some sites. On-site facilities (among others): free canteen, kindergarten, medical office. Possibility to collaborate in different social and corporate social responsibility initiatives. Excellent upskilling opportunities and great development prospects in a multicultural environment.

WANT TO KNOW MORE ABOUT US? #AirbusDiversity Airbus is a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a worldwide scale, pioneering sustainable aerospace for a safe and united world. With around 130,000 employees and as the largest aeronautics and space company in Europe and a worldwide leader, Airbus is at the forefront of the aviation industry, connecting people and places via air and space. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking. Last but not least, the company has been awarded with the “Top Employers Spain 2023” certification and "Top Employers Europe 2023" by Top Employers Institute.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Operations SL

Employment Type: Agency / Temporary

Experience Level: Professional

Job Family: Facility Management and Real Estate

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.