Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

SGS are seeking a a full-time Booking Line Agent to join our Galway office to support our NDLS customers on a fixed term contract.

Reporting to the Operations Lead, the successful candidate will be responsible for answering call/queries in a timely manner while meeting KPI's and SLA's.

Job Description

• Ensure all calls received are answered in a timely and professional manner.

• Complete all NDLSFO duties and responsibilities in accordance with relevant procedures and performance agreement.

• Process bookings & cancellations for NDLS Customers

• Ensure the Data Protection is always adhered to as per the 8 Principles of Data Protection

• Ensure a full understanding of SOP’s and Scripts

• Ensure all agreed operational procedures & scripts are strictly complied with.

• Manage confidential information securely and in line with Records Management and Data Protection Policies

• Lead by example and demonstrate SGS values.

• Maintain and ensure good employee relations.

• Complete daily administration

• Ensure full compliance with the Company’s Code of Integrity & Professional Conduct

• Present a professional image of the company through personal grooming and presentation

• At all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues, and clients, in line with the Company’s policies and procedures

• Ensure full compliance with the Company’s Code of Integrity, and act in accordance with SGS Ireland’s Equality & Diversity Policy

Qualifications

Leaving certificate or equivelent

Additional Information

• Computer literate

• Excellent communication skills – both verbal and written

• Ability to multitask and work under pressure

• Effective interpersonal skills at all levels

• Ability to demonstrate accuracy and attention to detail

• Ability to work under own initiative and as part of a team.

• Expected Behaviours

• Integrity, flexibility, working under own initiative

• Professionalism; with the client, contractors and colleagues at all times

• Compliance with SGS policies and procedures

• Team player