Front Desk Supervisor

Company Description

VI Resorts at Homestead (Lynden, WA)

VI Resorts by Westgate, North America's largest owner-controlled timeshare and vacation club, offers dynamic career opportunities at VI Resorts at Homestead in Lynden, Washington, with a Pacific Northwest countryside resort setting. Guests enjoy tranquil surroundings, well appointed condos, and easy access to the Lynden/Bellingham region. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

The Front Desk Supervisor provides dynamic leadership for the Front Desk, Housekeeping, and Engineering teams, driving exceptional resort standards, seamless daily operations, and an unforgettable owner experience. Through strong leadership, teamwork, and a passion for continuous improvement, this role inspires excellence and ensures every stay exceeds expectations.

As a Front Desk Supervisor, you will:

• Lead the Front Desk, Housekeeping, and Engineering teams to maintain all units and public areas to VI Resorts by Westgate standards of cleanliness and quality.

• Partner with the General Manager to foster positive owner relationships and ensure smooth resort operations.

• Provide support to the General Manager as needed, including assuming their duties in their absence.

• Supervise Front Desk staff, including scheduling, performance management, and providing hands-on support.

• Collaborate with department leads to create staff schedules that balance operational needs and budget guidelines.

• Assist in monitoring resort fiscal performance, preparing monthly variance reports, and submitting invoices for products and services.

• Support financial operations by preparing weekly, bi-weekly, and monthly reports and aiding in the annual budget process.

• Represent the resort at HOA meetings and other resort functions as needed.

• Perform other tasks assigned by resort operations leadership to ensure excellence in service and operations.

Qualifications

Resort Specific Essential Duties and Responsibilities:

• Oversee all staff functions.

• Submit invoices for payment of products and services.

• Submit weekly, bi-weekly and monthly financial reports.

• Attend HOA meetings as needed.

• Assist General Manager with the preparation of the annual budget.

Additional Information

• Previous supervisory experience is a plus.

• Two to five years of customer service experience.

• High School Diploma required

• College degree or equivalent work experience, preferred.

• Must hold a valid driver’s license.

• Experience with Microsoft Office products.

• Written and verbal communication in English is required.

• Must be detail-oriented with effective communication and interpersonal skills.

• Ability to adapt to various tasks, perform effectively under pressure, and meet deadlines consistently.

• Must be able to work independently with minimal supervision.

• Ability to demonstrate good judgment when dealing with owners and staff members.

This role begins part time and includes training across front desk operations, leadership responsibilities, and housekeeping exposure. As business needs and budget allow, there may be future opportunity to move to full time status. Any change would be based on operational needs and performance and is not guaranteed

Why Westgate?

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage

• Paid Time Off – Vacation, Sick, and Personal Time to Recharge

• Paid Holidays

• 401(k) with Generous Company Match to Support Your Future

• Daily Pay – Access Your Earnings When You Need Them

• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance

• Wellness Programs to Support Your Well-Being

• Flexible Spending Accounts (FSA)

• Tuition Assistance to Help You Grow Your Career

• Military Leave

• Employee Assistance Program (EAP) – Support When You Need It Most

• Life, Disability, Accident, Critical Illness, and Hospital Insurance

• Pet Insurance for Your Furry Family Members

• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More

• Low-Cost Gym Membership

• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents

• Career Growth and Advancement Opportunities

• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.