CHAPTER LEAD TECHNOLOGY SPECIALIST

Digital & Technology Team (D&T)

Digital & Technology Team (D&T) is an integral division of HEINEKEN Business Services Poland. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl)

Your responsibilities would include:

• driving the development and operation of HEINEKEN’s Global Cloud product in close collaboration with our outsourcing partners, providing global presence and support 24/7

• managing the relationships and necessary changes in contractual framework of Global Cloud CSP and MSP partners, support necessary negotiations to optimize value delivered for HEINEKEN and minimize technical debt

• analysing cloud computing and hosting global market to verify and propose optimal solution scenarios to answer HEINEKEN business needs

• capturing stakeholder needs and translating them into actionable user stories, backlog items, infrastructure design and configurations requirements

• delivering working increments each sprint, estimate complexity, and demonstrate outcomes during sprint reviews

• designing, implementing, and managing requirements for Global Cloud infrastructure (based on Microsoft Azure, AWS, Google, HCP Terraform, Aviatrix, and Fortinet technologies)

• ensuring Global Cloud services are reliable, secure, compliant, and aligned with HEINEKEN frameworks, guidelines, and security requirements

• creating and updating HEINEKEN Global Cloud and hosting frameworks, guidelines, and security requirements

• monitoring and optimising performance, availability, reliability, cost efficiency, and technical quality across Global Cloud deliverables

• supporting the Global Cloud Product Owner, Cloud and Hosting Tribe Lead and Tribe Architect in converting business needs into functional and non-functional specifications

• partnering with Regional HUBs, OpCos and Application teams and external partners to clarify needs and agree solutions

• helping define a clear Global Cloud operating model, standard ways of working, and repeatable adoption practices

• identifying and resolving delivery bottlenecks, recurring issues, and improvement opportunities through root-cause analysis

• staying current with cloud computing trends, share knowledge and coach team members and stakeholders on Global Cloud practices

• the development of talent & coaching by mentoring (junior) business analysts on (cloud) business analyses best practices cloud and guide their career growth e.g. toward cloud certifications (Scrum, Cloud Foundations, FinOps) etc

• conducting regular 1-on-1 meetings focusing on individual performance

• evaluating and assessing performance based on the agreed priorities in delivery and professional development (e.g. reduction of cloud security risks and optimization of cloud spend)

• delivering continuous feedback on how well product team members collaborate with other product teams, like security and application product teams

• the hiring & onboarding of specialists and new hires on internal compliance standards, financial processes, and risk mitigation

• leading a community of practice to standardize cloud analyses best practices

• promoting a systems and critical thinking culture and mindset

• advocating for the chapter’s needs, securing budget for cloud governance toolsets and continuous training

• monitoring employee wellbeing, workload balance, and engagement levels, taking proactive actions when support is required

• supporting employees through organizational changes, transformations, and new ways of working

• acting as an escalation point for people-related topics, conflicts, and development challenges.

You are a good candidate if you have:

• a Bachelor’s degree in computer science, Engineering, or a related field, or equivalent practical experience

• 10+ years of experience in a similar role within an international environment; FMCG experience is an advantage

• a strong understanding of the Cloud Adoption Framework, Well-Architected Framework, large-scale IT environments, and enterprise architecture

• experience with outsourced managed services, ITIL-based operations, multi-cloud network architecture and cloud computing platforms

• having up-to-date certifications will be advantage (expected to obtain for the role): Azure Fundamentals Certification, FinOps Certified Practitioner

• the ability to translate business and security requirements into practical technical solutions and high-level architecture designs, policies and guidelines

• an agile mindset with hands-on experience in agile delivery; Scrum experience is a plus

• an ability to take end-to-end ownership, work through unclear requirements, lead by example and drive agendas with clear objectives in challenging environments

• an ability to influence stakeholders on product goals, vision, strategy, and big-picture thinking

• excellent written and verbal English communication skills, with the ability to explain complex technical topics through clear, value-focused stories for audiences at different seniority levels

• strong storytelling and visual communication skills to convey technical solutions clearly

• a customer-focused mindset with a strong understanding of internal stakeholder needs

• excellent interpersonal skills, cultural awareness, curiosity, and commitment to continuous learning and development

• the ability t communicates clearly with technical and non-technical stakeholders and produces high-quality written documentation

• the ability to build alignment through a collaborative, team-first approach and influences stakeholders toward consensus

• the ability to work effectively in international, cross-cultural teams

• the ability to apply structured problem-solving and remains effective in ambiguous situations

• the ability to demonstrate a strong analyst mindset and leads technical initiatives, suchs as PoCs and small projects, from start to finish

• the ability to focuses on effective troubleshooting, continuous improvement, and practical use of emerging technologies.

• fluent English written and speaking skills.

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

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