Assistant Store Manager

Job Description

Job Description for Assistant Store Manager, LEGO Store – Prague Chodov

Are you ready to encourage a team to deliver inspirational customer experiences and help build the LEGO® brand?

Create an environment in our LEGO Retail Store at LEGO Chodov Store - Prague Chodov where creativity and imagination define the future of play and strive for outstanding results in both guest experience and sales performance!

Core Responsibilities

As Assistant Store Manager, you will support the Store Manager in leading the daily operations of the business. Through your passion for retail, leadership and people development, you will help create a positive, high-performing and collaborative store environment.

Be a role model in store for guest experience and a true ambassador of the LEGO® Brand. Deliver exceptional guest experiences by leading from the front on the shop floor. Support the execution of store service standards, inspire the team to maximize repeat business by creating NPS promoters and help drive strong Mystery Shopper results through coaching and follow-up actions.

Support, inspire and develop the store team for continued success. Assist with recruitment, onboarding and development of Sales Associates and Supervisors. Help create a motivating and safety-first environment where team members can grow, learn and consistently deliver outstanding branded experiences.

Drive store performance and operational excellence. Support the Store Manager in achieving Key Performance Indicators (CR, UPT, ATV etc.), maintaining excellent merchandising standards, ensuring operational compliance and contributing to efficient store processes and profitability.

Build strong relationships and collaborative partnerships within the store and across the LEGO Group. Work closely with Retail Operations, Retail Marketing, HR and other key partners to support business goals and ensure excellent execution in store.

Play your part in our team succeeding!

The LEGO Group is a family-owned, international business and collaboration shapes everything we do. As an Assistant Store Manager for LEGO® Brand Retail you are one of the faces of our company. Together with your team, you will help shape our brand reputation through every guest interaction. We are looking for individuals who can motivate, energize and inspire others while cultivating a positive, team-oriented and safety-first environment.

Do you have what it takes?

• Experience in retail leadership or team management

• Passion for delivering exceptional branded customer experiences

• Experience coaching and developing team members

• Strong communication, interpersonal and organizational skills

• Experience with retail POS systems and store operations

• Understanding of loss prevention and cash handling procedures

• Ability to work in a fast-paced retail environment

• Good planning, prioritization and problem-solving skills

• Fluent English skills, spoken and written

• Flexibility to work evenings, weekends and during peak trading periods

Typically Assistant Store Managers:

• Lead by example on the shop floor

• Support business priorities and operational processes

• Coach and develop team members through daily feedback and collaboration

• Partner closely with the Store Manager to drive store success

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career. Then make it real. Join the LEGO® team today.