Description

TELUS Digital AI Community

Our global AI Community is a vibrant network of more than one million contributors from diverse backgrounds who help customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and contribute to the development of innovative AI technologies used by some of the world's largest brands.

Millions of people rely on digital maps every day to navigate, to discover, to find their way. But maps are only as accurate as the data behind them, and data is only as trustworthy as the people who verify it. Your knowledge of Serbia's geography, local landmarks, and how people actually navigate your region is something no algorithm can fully replicate. That local intelligence is what makes maps genuinely useful.

A Day in the Life of an Online Data Analyst

In this role, you will conduct structured quality audits on spatial and mapping datasets. Your role is to verify, evaluate, and validate complex geographic and business information using advanced mapping tools and detailed reference materials.

• Conduct structured quality audits on spatial datasets using mapping platforms, search directories, and GIS-standard evaluation tools

• Evaluate and cross-reference complex business, geographic, and cultural data entries against multiple authoritative sources

• Perform root-cause analysis when spatial data points conflict across sources, documenting the discrepancy with precise reasoning

• Apply detailed evaluation frameworks with consistency and rigor across dozens of geographic, business, and cultural data variations

• Be open to work across a diverse set of Task Types (e.g. Maps, News, Audio tasks, Relevance)

• Provide structured feedback that helps refine mapping algorithms and improve geographic intelligence

Why this matters: Accurately verified mapping data prevents real-world navigation errors. Your verification work ensures people can reliably find critical services, reach trusted businesses, and navigate with confidence. At scale, this is infrastructure work that is foundational to how billions of people interact with geographic information.

Why join the project:

• Fully remote flexibility: Complete work from anywhere with stable internet, structuring your schedule around academic research, consulting, or other professional commitments

• Structured onboarding: Access comprehensive evaluation guidelines, detailed reference materials, and practical examples before your first live assessment

• Direct feedback and growth: Receive performance assessments tied to quality metrics so you can refine your evaluation precision

• Intellectually rigorous work: Each evaluation requires methodical reasoning, framework interpretation, and structured discrepancy analysis.

• Responsive support team: Contact dedicated contributor operations staff for clarification on guidelines, technical issues, or administrative questions

Requirements:

• Professional fluency in English and Serbian - Latin and Cyrillic Script (native or near-native proficiency required)

• Residency in Serbia country for the last 5 consecutive years

• Being open to work across a diverse set of Task Types (e.g. Maps, News, Audio tasks, Relevance)

• Advanced analytical thinking and methodical problem-solving ability

• Deep regional, cultural, and geographic knowledge of Serbia

• Comfort with rigorous guideline interpretation and consistent framework application

• Bachelor's degree or equivalent professional experience in analytical, technical, or research disciplines (strongly preferred)

• Stable internet connection and access to a personal computer

Qualification path

• Complete your contributor profile and submit a brief background overview

• Verify your identity through our secure identity verification process

• Review the open-book study guide and evaluation framework (provided in your welcome materials)

• Complete an open-book qualification assessment at your own pace within the time given

• Receive your project assignment and access credentials

Please be aware that you may be required to rate tasks that relate to data from other countries or territories where the same language is spoken.

Service Rates

Compensation is based on tasks completed and project availability. Estimated earnings may vary depending on task volume and program requirements including, quality, and productivity, in accordance with the program's quality standards and guidelines.

Independent Contractor Relationship

This opportunity is offered on an independent contractor basis. Contributors have the flexibility to choose when and how much they work, subject to project availability and quality requirements. This opportunity is not and should not be construed as creating an employment relationship with TELUS Digital.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.