Join us

At Vodafone, we’re not just shaping the future of connectivity for our customers — we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world.

If you want to grow your career whilst finding the right balance between work and life, Vodafone offers the opportunity to help you belong and make a real impact.

The Role

As a Retail Advisor, you will demonstrate a strong commitment to driving sales performance while supporting your store and team in achieving key business objectives across both sales and customer experience.

You will align your approach with Vodafone’s value pillars of customer, simplicity and growth.

You are a strong team player with a focus on delivering a first‑class customer experience.

You demonstrate a progressive and innovative mindset, coupled with the passion, drive, and capabilities to support Vodafone in continuing to deliver our goals and values.

What you’ll do

Key Responsibilities

You will thrive in retail customer facing environment and achieve Individual sales targets set by the business, contributing to overall store performance

Complete all role‑related administration accurately and within agreed timelines

Consistently provide a high‑quality, customer‑focused experience in every interaction

Stay up to date with new products, services, and offerings through our partner supports and internal training portals to confidently support and advise customers

Take ownership of customer queries and needs, managing them in a positive and professional manner through to resolution

Support and maintain strong store standards, including effective housekeeping, to ensure a clean, organised, and welcoming environment

Who we are looking for

Skills and Experience

Essential:

• A strong customer mindset with the ability to take ownership of customer issues to achieve a positive outcome

• Excellent communication skills with the ability to tailor your style depending on the audience

• Self‑motivated, enthusiastic, and proactive, with a positive and energetic approach

• Flexibility to work a range of shifts in line with store opening hours

• Previous experience in a customer‑facing, sales or retail environment

• An interest in technology, mobile products, or telecommunications

• Awareness of sales targets or performance metrics, with a willingness to learn and develop in this area

• Experience maintaining high standards of presentation, organisation, or housekeeping within a workplace

• Confidence using digital tools or systems to support day‑to‑day tasks

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background.

If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply — you may be the right candidate for this role or another opportunity.

Why Join Vodafone

At Vodafone, you’ll have the opportunity to build your career while enjoying a range of meaningful benefits and development opportunities.

We offer clear pathways for progression, with the chance to grow from a Retail Advisor role into specialist positions such as VodaPro, Business, Assistant Manager or explore opportunities across our wider business.

We are committed to creating an inclusive and supportive workplace where everyone can bring their full self to work. We are proud to be an equal opportunities employer and to support our people in achieving their full potential.

• Competitive Rewards – Competitive salary with a generous, performance‑based commission structure

• Health & Wellbeing – Access to discounted healthcare plans, an online gym, and a comprehensive wellness programme

• Financial Security – Pension plan with company contribution, life cover, and income protection options

• Generous Time Off – Annual leave plus bank holidays, additional company days, birthday leave, and the option to buy extra days

• Family Support – Inclusive family benefits including maternity, paternity, parental leave, and fertility support

• Learning & Growth – Access to training, development programmes, and Vodafone University to support career progression

• Exclusive Discounts – Discounts on Vodafone products, services, and a wide range of retail and lifestyle offers

• Career Opportunities – Pathways to grow within retail or explore wider roles across the business.

• And much more….

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us.

Through our technology, we empower people — connecting everyone regardless of who they are or where they live — and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community with many different minds, abilities, backgrounds and cultures.

We’re committed to increasing diversity, ensuring equal representation, and making Vodafone a place where everyone feels safe, valued and included.

Vodafone is committed to supporting candidates with disabilities during the recruitment process. If you require any adjustments, please let us know.

Together we can.

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