Vice President, Solutions Architect

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, Solutions Architect

Customer Solution Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets. It is basically the housing for all Mastercard capabilities, and it aims to drive Mastercard growth, influence and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping Mastercard’s extensive toolbox of product and service offerings.

The Solution Architect Lead is the main partner to Frontline during solutioning to maximize the impact of solutions for the client. Solution Architect is a curator of solutions and aggregator across products for segments during solution bundling and helps AM ‘tell the story’ to client. The lead and the team play a critical role in ensuring relevancy and driving differentiation across all segments resulting in better relationships, market share and revenue.

The position reports to the SVP, Customer Solutions Center, South-east Asia (CSCL) and will oversee West SEA region.

Key Responsibilities

Lead CSC complex value propositions development and sale:

• Pulled into deals by CSCL when solution is complex or requires customization (e.g., requires combination of multiple products, service, or platforms)

• Works with the CSCL to identify the right “squad” from a solutioning perspective to ensure the appropriate expertise is assigned to a client opportunity/RFP

• Best partner to AMs and BDs in developing and quantifying value proposition for integrated, customized solutions across products / services

• Iterates with frontline teams at different stages (e.g., value proposition creation, proposal development) to ensure solution meets client-specific needs

• Develops business requirements document in collaboration with product specialists and technical architect.

• Engages relevant expertise (from Sales Specialist and Solution Specialist) within the CSC, and across other CSCs (engage other SA’s assigned to other segments) as needed

Market/segment innovation

• Creates solutions & proactively builds solutions for known market needs. Solutions across the Mastercard toolbox, knitting together assets in bundles that can be readily deployed to address key customer “pain points.”

• Identifies enabling partners i.e., external parties such as Fintechs, for solutioning when capabilities are not present internally within MA

• “Rinses and repeats” successful solutions and sales approaches

Knowledge, insights and best practice sharing:

• Shares best practices with Solution Architect community

• Provides input to the product/solution groups and segment leads to enhance their product/solution and segment strategy to meet the needs of the segment

All About You:

• Work experience of over 12- 15 years with the last five years managing multi geography cross functional teams

• Prior experience in the payments, schemes and/ or technology companies is desirable.

• Deep understanding, experience and discipline of product development, product management, consumer experience and problem solving.

• Good understanding of Mastercard products and services.

• Good understanding of technical basics, APIs, process flows. Ability to comprehend the business, market context and customer needs to drive and architect integrated and innovative solutions

• Able to architect integrated solutions by combining MasterCard’s products and services in ways that meet the customer’s key strategic needs. Deep knowledge of which solutions work in which environments.

• Strong leadership skills generating support and momentum among functional peers

• Experience supervising, developing and coaching teams to serve complex countries/regions

If you're looking for an opportunity to work at the intersection of strategy, innovation, product, and customer engagement while helping shape some of Mastercard's most important client solutions, we'd love to hear from you.

Apply today using the link below and take the next step in your Mastercard career.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.