Account Support Analyst

Job Accountabilities:

• Respond to customer requests via email.

• Provide customers with appropriate product and service information.

• Follow up on customer inquiries not immediately resolved to ensure resolution.

• Recognize and alert supervisor to trends in operations.

• Identify, research, and resolve customer issues using the appropriate system.

• Maintain security and privacy.

• Prepare reports or provide necessary data as needed in Operations.

• Perform data entry.

• Recommend process improvements.

• Assist in on-the-job training for new associates, as required.

• Attend virtual calls and meetings as required by management and operation.

Job Qualifications:

• Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)

• At least 45 WPM

• Basic computer skills (MS Office)

• Possess sense of urgency while being able to focus and pay attention to detail

• Ability to prioritize and learn quickly in a production-based environment

• Excellent communication skills

• Ability to adapt to constant changing processes and tasks

• Must have good interpersonal skills

• Must have good analytical skills

• Must be able to sit for long periods of time

• Must have good English reading comprehension

• Must be able to retain focus and perform repetitious tasks effectively

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

• Must be in current role for 1 year

• Must not have received any Disciplinary Action within the past 12 months

• Must not have any Attendance and Punctuality issues in the past 12 months

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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