Operations Controls & KPI Monitoring Intern

The Operations Controls & KPI Monitoring unit oversees the effectiveness and efficiency of the Operations function by conducting structured oversight activities supported by a comprehensive set of Key Performance Indicators (KPI). Additionally, it manages and monitors the Operations budget and maintains the governance framework that ensures timely execution of actions required by Control Functions. The unit is responsible for active operational due diligence on third-party asset managers and for managing the full operational lifecycle of brokers, including the operational aspects of ISDA agreements and the technical setup with clearing brokers for derivatives activities. It assesses passive KYC requests to enable business relationships with brokers and external asset managers and supports investment activities in Alternative Investment Funds. The team also handles passive due diligence requests received from external parties. In addition, it oversees the services provided by Depositary Banks and Fund Administrators, providing operational support to the Head of Operations in her role as OBR, coordinating the lifecycle of related agreements—such as Service Level Agreements and Operating Memoranda—in collaboration with the Legal Department and other relevant functions. Finally, it coordinates relationships with Operations’ internal clients, ensuring effective management of contracts and service lifecycles.

The intern will support the team through the following activities:

• Supporting the development and maintenance of the oversight framework with a focus on KPI

• Supporting the analysis of KPI outcomes and trends by interacting with Operations functions and contributing to the identification of non-natural trends

• Preparation of internal reports and KPI dashboards used to monitor operational efficiency

• Supporting the follow-up of recurring activities within the KPI perimeter

• Assisting in managing interactions with internal clients by tracking service requests and updates related to contracts and operational activities

• Supporting monitoring activities related to corporate obligations required by the data quality and governance framework

• Master’s degree in Economics, Finance, Business Administration, Management Engineering, Statistics, Data Analytics or related disciplines.

• Interest in business processes, operational controls, data analysis and performance monitoring.

• Basic understanding of business processes and operational workflows. Previous exposure to the financial services industry is considered a plus.

• Good command of Microsoft Office

• Fluency in Italian and English

Essere Partner di Vita è la nostra ambizione: ogni giorno vogliamo essere al fianco dei nostri clienti prendendoci cura delle loro vite e dei loro sogni. Questo per noi è Più di un Lavoro.

Siamo parte di un importante Gruppo internazionale con oltre 82 mila persone in tutto il mondo e più di 68 milioni di clienti. Siamo tra i principali player globali del settore assicurativo: l’innovazione e la sostenibilità sono nel nostro DNA. Generali Italia è l’assicuratore più conosciuto in Italia con oltre €28 miliardi di premi totali, 15 mila dipendenti e una rete capillare di 40 mila distributori, oltre ai canali online e di bancassurance. A Generali Italia fanno capo Alleanza Assicurazioni, Das, Genertel e Genertellife, Generali Welion, Generali Jeniot e Leone Alato, oltre alle attività della Business Unit Cattolica.

Il Gruppo Generali offre delle interessanti opportunità di arricchimento professionale in un contesto lavorativo caratterizzato da:

Cultura aziendale solida e aperta, modi di lavorare innovativi, formazione e affiancamento a supporto di un inserimento efficace Ambiente di lavoro inclusivo in cui ognuno si sente accolto, libero di esprimere al meglio la propria identità, le proprie idee e le proprie capacità: perché siamo Più che diverse, Persone Uniche Qualità dei processi e iniziative per le nostre persone, che ci distinguono come Top Employer.