Mid-Level
Customer Supply Chain Specialist - KR (Meycauayan, PH, 3020)
Location: Meycauayan, Bulacan, Philippines
Company: Nestlé Integrated Business Services Manila, Inc.
Employment Type: Full-Time
Education: Bachelor’s Degree
Experience Level: 2+ Years of Relevant Experience
Joining Nestlé means becoming part of the largest food and beverage company in the world. At our core, we are a people-focused organization driven by our purpose of enhancing quality of life and contributing to a healthier future.
Nestlé Integrated Business Services Manila Inc. delivers world-class business support to Nestlé entities globally. We are committed to excellence through passion, reliability, innovation, and discipline. If you are driven to make an impact in a global environment, we invite you to join our team.
A Day in the Role
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Manage customer interactions including order placement, inquiries, and issue resolution via multiple channels
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Monitor and ensure timely execution of the Order-to-Cash process, from order capture to delivery and payment
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Investigate and resolve order blocks, fulfillment issues, and billing concerns in accordance with SLA timelines
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Proactively communicate with customers regarding order status, risks (e.g., stock shortages, logistics delays), and mitigation plans
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Serve as the primary contact for returns, refusals, and claims management, ensuring compliance with company policies
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Collaborate with cross-functional teams (Demand Management, Logistics, Billing, Sales) to ensure accurate and efficient service delivery
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Maintain and update records in CRM/ticketing systems, ensuring data accuracy and visibility across stakeholders
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Support continuous improvement initiatives by identifying root causes and contributing to process enhancements
What Will Make You Successful
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Bachelor's degree in business, Supply Chain, or related field
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Fluent in Korean (spoken and written), with strong communication skills to support business operations and stakeholder engagement
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2+ years of experience in Customer Service, Shared Services, or Order-to-Cash processes
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Strong understanding of the Order-to-Cash lifecycle (order capture, fulfillment, billing, collections, returns)
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Excellent communication and stakeholder management skills
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Strong problem-solving ability with high attention to detail
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Ability to manage multiple priorities in a fast-paced environment
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Proficiency in MS Office and database/reporting tools (SAP)
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Customer-centric mindset with the ability to handle sensitive situations professionally
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