Assistant Manager, Customs Clearance - 6 Months - Temp (Jeddah, SA, 11111)

Location: Saudi Arabia, Jeddah

Temp- 6 Month

Position Summary:

• The role is responsible for managing end-to-end customs clearance, shipment coordination, documentation control, broker management, authority follow-up, warehouse coordination, and operational reporting to ensure smooth import/export clearance, timely, goods receipt, compliance with regulatory requirements, and continuous improvement of shipment lead time and service performance.

• Key Responsibilities

• 1. Shipment Management & Daily Operations

• Monitor and extract new shipments from internal platforms such as DBS, M&M, and in-transit email updates on a daily basis.

• Assign shipment categories and share required shipment details with the relevant clearing agents.

• Send pre-arrival notifications to warehouse teams across all DCs to ensure readiness for inbound shipments.

• Track shipment arrival status with warehouse teams and brokers to ensure shipments are received, arrived, and goods-receipted correctly.

• Check and share air and road shipment emails, including required shipping documents such as packing lists and sea waybills when needed.

• Perform daily checks through FASAH reports to confirm shipment clearance status and readiness for sale.

• Follow up with warehouse teams on shipments under Q-block status and review related reports such as Iqbal Report.

• 2. SFDA, Quality & Compliance Coordination

• Verify SFDA shipment status to determine whether items are released, under review, or require further action.

• Ensure warehouse teams receive items under Q-block status when SFDA release is still pending.

• Coordinate with SFDA inspectors and provide warehouse location details for sample collection when required.

• Follow up on lab test payments by ensuring brokers share proof of payment for required laboratory tests.

• Manage shipment-related quality issues such as rusted or damaged containers by coordinating with shipping lines, quality teams, IMS, and brokers.

• 3. Documentation, Tracking & Reporting

• Update sea shipment tracker files and PO sheets with new shipment details.

• Maintain and update the daily SFDA tracking sheet with new shipments and status updates.

• Review daily DOR operation sheets per broker to track shipment progress and pending actions.

• Update container tracking sheets based on cleared shipments and actual operational status.

• Update transportation tracking files shared with brokers and follow up on broker actions.

• Update the delivery plan report with new shipments and refresh the daily delivery plan schedule.

• Conduct daily health checks on in-yard container reports to maintain clean records and support zero in-yard container targets.

• 4. Communication & Stakeholder Coordination

• Follow up with IMS teams regarding missing documents required for customs clearance.

• Ensure brokers receive the required documents in advance to complete virtual requests and clearance activities on time.

• Coordinate with Tax, RSA, Finance, Warehouse, IMS, DSP, Quality, and broker teams to resolve operational blockers.

• Maintain regular communication with clearing agents to monitor shipment status, pending documents, delivery plans, and operational performance.

• 5. Broker & Performance Management

• Monitor clearing agent delivery and operational performance on a daily basis.

• Lead daily DOR meetings with clearing agents to review shipment status, pending actions, and operational issues.

• Participate in OPC calls to review missing documents, shipment KPIs, and clearance performance.

• Conduct monthly face-to-face broker performance review meetings.

• Track and review lead time KPIs, demurrage, detention, and clearance-related delays.

• 6. Export & Cross-OPC Coordination

• Coordinate export shipments from Saudi warehouses to other OPCs.

• Follow up on export documentation, shipment readiness, and broker support requirements.

• Support cross-market shipment coordination by ensuring documents, clearance requirements, and timelines are aligned.

• 7. Financial Coordination & Payment Follow-up

• Coordinate with the finance team to close open purchase orders and resolve GR/IR pending items.

• Raise payment tickets and follow the required payment workflow, including sign-off, scanning, upload to NBS, SharePoint updates, tracker updates, email follow-up, and closure monitoring.

• Follow up on broker-related payments, freight invoices, lab test payments, and other clearance-related financial requirements.

• Requirements:

• Minimum 2 years of experience in customs clearance or supply chain

• Bachelor Degree in Business or any other related field

• Excellent communication skills

• Very good in excel

• Previous experience with SAP system is preferred