Store Manager

Position Location: St. Gallen

Be a part of a revolutionary change!

At PMI, we’re transforming our business to deliver a smoke-free future. This transformation creates exciting opportunities for people who want to innovate, grow, and make a real impact.

Your day-to-day

As a Store Manager, you will ensure the smooth operation of the boutique while delivering a premium consumer experience. You will lead IQOS Experts, oversee daily activities, maintain operational excellence, and support business performance.

More specifically, you will:

• Lead and support IQOS Experts to deliver exceptional service.

• Promote a consumer-first culture through consultations, troubleshooting, post-purchase support, and clienteling.

• Manage daily boutique operations, including stock, store presentation, product availability, POS activities, and retail processes.

• Act as the main escalation point for consumer and team-related issues.

• Maintain a welcoming environment aligned with brand standards.

• Ensure compliance with company policies and operational requirements.

• Identify opportunities to improve efficiency and consumer experience.

• Support onboarding, coaching, and development of IQOS Experts.

• Act as Sr Store Manager when required.

• Support the implementation of the “Delight the Consumer” strategy.

• Collaborate with internal stakeholders to ensure effective store operations.

Who we’re looking for

You are a service-oriented leader with experience in a consumer-facing environment. You enjoy developing people, solving challenges, and delivering outstanding consumer experiences while maintaining high operational standards.

Requirements

• Experience in retail, hospitality, or another service-oriented environment.

• Experience leading or coordinating teams.

• Knowledge of retail operations, inventory management, and POS systems.

• Experience handling and resolving consumer concerns.

• Comfortable using digital tools and retail technologies.

• Fluency in German and English; additional languages are a plus.

Key competencies

• Strong consumer focus and passion for service.

• Excellent communication and interpersonal skills.

• Empathy, emotional intelligence, and professionalism.

• Ability to manage multiple priorities in a fast-paced environment.

• Relationship-building and teamwork skills.

• Leadership, coaching, and ownership mindset.

• Resilience, adaptability, and a positive attitude.

What we offer

At PMI, you will:

• Shape your future through meaningful work and career opportunities.

• Be part of an inclusive and diverse culture where every contribution matters.

• Develop your skills within a global organization.

• Help deliver our promise of a smoke-free future.

PMI is an Equal Opportunity Employer.