Senior Manager -Quality Assurance

Job Title: Senior Manager - Quality Assurance

Solution Line: ABS Shared Ops

Position Type: Full Time

Work Location: Gurgaon

Working Style: Hybrid

GCF Level: M35

Shift Time: Flexible

People Manager role: No

Required education and certifications critical for the role:

• Bachelor’s degree or equivalent years of industry experience.

• Lean Six Sigma Black Belt;

• ISO 9001 Internal / Lead Auditor

• CIA, CISA, or COPC certification (preferred)

Required years of experience:

• 12 plus years of experience including 8 plus years of experience in risk, quality, or audit within GCC / shared services

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

INFORMATION ABOUT BUSINESS

Aon is a leading global professional services firm providing a broad range of risk, retirement, and health solutions. Our colleagues provide clients in over 120 countries and sovereignties with advice and solutions that give them the clarity and confidence to make better decisions to protect and grow their business.

GENERAL DESCRIPTION OF ROLE:

Senior SMEs (Group Managers) operationalize the risk, control, and quality framework across assigned solution lines and GCC sites. Reporting to the Quality and Control Leader, they design and test controls at process level, run the quality assurance programme, and drive remediation of gaps with operations teams. They are the day-to-day expert partner to process owners — embedding control and quality requirements into new transitions, preparing teams for internal and external audits, and turning defect and control data into targeted improvement actions

JOB RESPONSIBILITIES:

The colleague is responsible for:

• Deploy the risk and control framework within assigned solution lines — document process-level risks and controls, run RCSAs, and maintain the control library

• Execute the control testing and quality assurance program, including sampling, evidence review, and root cause analysis of defects and control failures

• Drive remediation with process owners: agree corrective and preventive actions, track closure, and validate sustained effectiveness

• Prepare operations teams for internal audit and external certification (e.g., ISO 9001, ISO 27001, SOC 1 / SOC 2) — evidence packs, mock audits, and auditor walkthroughs

• Define and maintain quality standards, error taxonomy, and QC checklists for in-scope processes, aligned to enterprise and client requirements

• Support transitions and business excellence by embedding control and quality requirements into due diligence, knowledge transfer, and go-live readiness criteria

SKILLS/COMPETENCIES REQUIRED:

• Commercial judgement — balances customer outcomes, cost, colleague experience, and operational risk

• Ability to challenge assumptions constructively and translate complex modelling into clear decisions

• Strong stakeholder management across Operations, Finance, HR, and senior business leaders

• High attention to detail, model governance, and documentation discipline

• People leadership and coaching capability, with accountability for recurring planning cadences and deadlines

Technical Skills

• Process-level risk assessment and control design / testing (RCSA, control walkthroughs, evidence sampling)

• Quality assurance methodology — sampling plans, audit scorecards, error taxonomy, and root cause analysis (e.g., 5 Why, fishbone)

• Working knowledge of ISO 9001 / ISO 27001 and SOC 1 / SOC 2 requirements and audit evidence standards

• Process documentation and SOP standards, including change control and version governance

• Data analysis and reporting on quality and control performance (advanced Excel; Power BI preferred)

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it! Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant, and more valued.

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