Operations Manager - Post Offer/BC

Job Code- 11989 Job Title- Operations Manager - Post Offer/BC Solution Line- Talent Acquisition, People Organisation Position type- Full Time Work Location- Gurgaon/Bangalore Working style- Hybrid GCF Level- M35 Shift Time- 12PM to 9PM IST People Manager role: Yes

Required education and certifications critical for the role- Bachelor’s degree or equivalent years of industry experience.

Required years of experience – 5+ years of experience in HR, Talent Acquisition operations, onboarding, recruiting coordination, or a similar operational role.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

Information about the business

Aon is a leading global professional services firm providing a broad range of risk, retirement, and health solutions. Our colleagues provide clients in over 120 countries and sovereignties with advice and solutions that give them the clarity and confidence to make better decisions to protect and grow their business.

General description of role:

The Global Offer Management Team Lead / Manager is responsible for leading the colleagues who support the global offer management process while also serving as a hands-on contributor within the function. This working manager oversees day-to-day workload, quality, service delivery, issue resolution, and process consistency from offer acceptance through the employee’s start date. The role partners closely with Talent Acquisition, HR, hiring managers, regional teams, and cross-functional partners to ensure offers, pre-hire requirements, candidate communications, background check activity, documentation, and system updates are completed accurately, timely, and in alignment with global standards, local requirements, and candidate experience expectations.

Job responsibilities:

The colleague is responsible for:

Team Leadership & Workload Management

• Lead, coach, and support a team of Global Offer Management Specialists responsible for offer, pre-hire, onboarding readiness, and candidate support activities.

• Manage daily workload distribution, priorities, service levels, coverage, and escalations to ensure timely and accurate completion of offer management activities.

• Serve as a working manager by personally managing a portfolio of offers, complex cases, or priority requests while also overseeing team performance and delivery.

• Provide guidance, training, feedback, and day-to-day direction to team members to support consistency, quality, and professional growth.

• Monitor team capacity, identify risks or bottlenecks, and recommend staffing, coverage, or process adjustments as needed.

End-to-End Offer Process Oversight

• Oversee the global offer lifecycle from offer acceptance through start date, ensuring required steps are completed accurately and on time.

• Ensure offer documentation, contracts, addenda, pre-hire requirements, background checks, work authorization, references, and market-specific requirements are managed in accordance with approved guidance.

• Handle advanced, sensitive, or complex offer cases and partner with appropriate collaborators to resolve issues efficiently.

• Track offer-related achievements, start-date readiness, service-level expectations, and risk areas across the team’s assigned workload.

• Maintain working knowledge of regional variations, policy requirements, and process dependencies to guide the team and support consistent execution.

Candidate Experience & Communication

• Ensure the team provides candidates with timely, accurate, and professional communication after offer acceptance and throughout pre-employment activities.

• Support team members in responding to candidate questions related to documentation, pre-hire requirements, start dates, onboarding tasks, and logistics.

• Reinforce communication standards that align with the company’s employer brand, candidate experience expectations, and regional requirements.

• Step in directly when candidate issues require additional judgment, managing partner concerns, or senior-level communication.

Stakeholder Partnership & Escalation Management

• Partner with Talent Acquisition, HR Business Partners, hiring managers, Compensation & Benefits, Payroll, Legal, Data Privacy, and regional HR teams to support accurate and timely offer execution.

• Serve as a primary blocking issue point for collaborators on offer management, pre-hire readiness, documentation, background check, and onboarding-related matters.

• Provide regular status updates, identify risks, and recommend actions to resolve delays or process gaps.

• Build effective relationships with regional and cross-functional partners to support consistent global delivery while recognizing local market needs.

Compliance, Quality & Data Integrity

• Ensure the team follows established offer and pre-hire processes in alignment with local labor requirements, internal policies, data privacy standards, and audit expectations.

• Review work outputs, case handling, documentation, and system updates to support quality, accuracy, and consistency.

• Maintain and reinforce standards for accurate candidate and offer data across ATS, HRIS, background screening platforms, digital signature tools, and related systems.

• Identify recurring errors, compliance risks, or data quality issues and implement corrective actions, training, or process improvements.

Process Improvement, Reporting & Systems

• Lead or contribute to process improvement initiatives, workflow standardization, system enhancement activities, pilots, and documentation updates related to offer management and onboarding.

• Analyze team metrics and operational data, including offer volume, completion status, start-date readiness, aging items, customer concerns, and issue trends.

• Use reporting insights to find opportunities to improve efficiency, reduce manual effort, strengthen controls, and enhance candidate and collaborator experience.

• Act as a subject matter authority for offer management systems and tools, sharing feedback on usability, data quality, workflow gaps, and enhancement opportunities.

Skills/competencies required :

• 5+ years of experience in HR, Talent Acquisition operations, onboarding, recruiting coordination, offer management, or a similar operational role.

• Prior experience leading, coaching, training, or providing day-to-day direction to a team, project group, or operational workstream.

• Experience overseeing processes with tight schedules involving multiple collaborators, regions, or time zones.

• Solid attention to detail with the ability to balance hands-on execution, team oversight, blocking issues, and challenging priorities.

• Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with candidates, colleagues, and senior collaborators.

• Demonstrated ability to work with confidential information and handle sensitive candidate and employee data with discretion.

• Proficiency with HR systems, applicant tracking systems, reporting tools, and Microsoft Office applications.

Preferred

• Experience leading a global or multinational HR operations, Talent Acquisition operations, onboarding, or offer management team.

• Familiarity with employment documentation, background screening, onboarding, and pre-hire requirements across different markets.

• Experience supporting process standardization, continuous improvement, reporting, quality assurance, or HR technology enhancement initiatives.

• Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent experience.

Key Competencies

• People Leadership: Coaches, supports, and develops team members while setting clear expectations and driving accountability.

• Operational Excellence: Balances hands-on execution with oversight of quality, service delivery, workload, and process consistency.

• Candidate Focus: Reinforces a clear, supportive candidate experience while maintaining accuracy, timeliness, and compliance.

• Collaborator Partnership: Builds strong relationships with cross-functional and cross-regional partners to resolve issues and deliver results.

• Problem Solving & Critical issue Management: Identifies risks, resolves complex issues, and knows when to advance for support or decision-making.

• Adaptability: Works comfortably across different cultures, time zones, systems, and regional requirements.

• Integrity & Confidentiality: Handles sensitive candidate, employee, and business information responsibly and ethically.

How we support our colleagues

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it! Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant, and more valued.

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