Solution Manager - Consumer

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World. To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

What are the key objectives and expectations from this role?

Solutions Manager is responsible for partnering with Marketing and Commercial stakeholders to shape and deliver digital technology solutions that enable business growth and operational excellence. The role leads the local digital portfolio, ensures alignment with global technology strategy and governance, champions innovation through AI and emerging technologies, and develops a high-performing team to deliver measurable business value.

What is the direct impact of this role on the team or organization?

| | | | :----------------- | :--------------------------------- | | Reports to | Area Head of Consumer – IDT | | Number of Direct Reports | N/A | | Core Relationships | Marketing, Commercial, Legal, Finance, Global Platforms, Global & Region Marketing | | Geographic Scope | Japan, Korea, Taiwan Cluster | | Travel Required | Yes |

ACCOUNTABILITIES

1. Lead business engagement to capture demand and translate business needs into solution requirements.

2. Own the delivery of Marketing and Commercial digital initiatives in partnership with Global Product Management teams.

3. Ensure solutions comply with enterprise architecture, governance, security, and technology standards.

4. Act as the primary IT partner and escalation point for Marketing and Commercial digital services.

5. Develop and manage the local Consumer IDT operational roadmap, including projects, BAU, service improvements, and security initiatives.

6. Leverage data, analytics, and AI-driven capabilities to improve business performance and support data-driven decision making.

7. Manage the functional portfolio, ensuring delivery against agreed scope, timelines, budget, quality, and business objectives.

8. Communicate portfolio status, risks, and priorities to business and senior stakeholders.

9. Monitor portfolio performance, KPIs, and ROI to drive continuous improvement and business value.

10. Champion innovation through the adoption of AI, automation, and emerging digital technologies.

11. Lead, coach, and develop a high-performing Solutions team, fostering collaboration, accountability, and continuous improvement.

EXPERIENCE, SKILLS, KNOWLEDGE

1. Strong business analysis, demand management, and solution design capabilities.

2. Knowledge of digital marketing, CRM, eCommerce, customer journeys, and commercial technologies.

3. Strong analytical and problem-solving skills with a data-driven mindset.

4. Understanding of AI, automation, and emerging digital technologies.

5. Excellent stakeholder management, communication, and influencing skills.

6. Strong commercial acumen with the ability to prioritise competing business needs.

7. Ability to build collaborative relationships across business, technology, and external partners.

ESSENTIAL

Experience Required

1. 5+ years' experience delivering digital technology solutions within Marketing, Commercial, Consumer, or eCommerce functions.

2. Proven experience managing digital products, projects, or technology portfolios.

3. Experience partnering with senior business stakeholders and cross-functional teams.

4. Experience working within Agile delivery environments and managing technology vendors.

5. Proven experience leading and developing teams within a matrix organisation.

6. Experience driving digital innovation, including AI and automation initiatives.

Technical / Functional / Leadership Skills Required

1. Portfolio and demand management.

2. Digital product and solution lifecycle management.

3. Agile delivery and change management.

4. Vendor and stakeholder management.

5. Leadership, coaching, and team development.

6. Strategic planning, prioritisation, and decision making.

Education / Qualifications / Certifications Required

1. Bachelor's degree in Information Technology, Computer Science, Business, or a related discipline (or equivalent experience).

2. Agile certification (e.g. Scrum Master, Scrum Product Owner, or SAFe) is desirable.

3. Project Management certification (e.g. PMP or PRINCE2) is desirable.

4. Business Analysis or Product Management certification is desirable.

5. AI, Cloud, or other relevant digital technology certifications are an advantage.

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)

• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives

• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.

• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills

• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.