Job Description

As Key Holder, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalized, and engaging.

Key Responsibilities:

• Delivering an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environment

• Taking responsibility for store opening and closing procedures, while providing support to the wider management team as needed

• Interpreting sales data and collaborating with store leadership to optimize the commercial performance of the store

• Leading and inspiring a team of sales assistants to consistently uphold exceptional service standards

• Overseeing day-to-day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellence

• Acting as a brand ambassador, embodying the company’s values and ensuring every customer interaction is memorable and meaningful

Qualifications

• Previous experience in retail / hospitality, with a good understanding of store operations, including opening and closing procedures and stock delivery processing.

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.

• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers

• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.

• Action-oriented: Proactive and driven to take initiative and get things done.

• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.

• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.

• Comfortable working varied hours, including evenings, weekends, and holidays.

Additional Information

• This is a part-time position with a contract of 20 hours a week, starting in October 2026.

Global Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

In addition to this, Denmark-based colleagues also receive:

• PFA Pension and Health Insurance

• Education, Development, and Open Dialogues

• Company Agreements

• Celebrations and Traditions

Inclusion & Diversity

Weekday is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

Company Description

Weekday is a creative multi-space featuring Weekday, Cheap Monday, Monki, exclusive drops, second hand and more. A mix of culture-inspired brands that evolve with the now and embrace the many true expressions of youth. Weekday is more than fashion - it's a platform for moods, moments, and culture in motion.