Workplace Technology and Systems Manager

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

NBCUniversal is looking for a Facilities Information System Manager! In this role, you will manage all aspects for the NBCU Enterprise Integrated Workplace Management System (IWMS) and related connected Information Systems. The IWMS is a core technology platform for NBCU enabling workforce labor scheduling, space management, move management, inventory, asset management & purchasing functions. You will work closely with business units through the company documenting business processing, mapping system configurations and architect system data repositories to drive reporting for decision making and day to day operations.

What You’ll Do:

• Serve as the primary administrator for the Archibus Integrated Workplace Management System (IWMS), overseeing system configuration, functionality, security, user permissions, and access levels domestically and internationally.

• Configure, program, test, validate, and deploy system enhancements while ensuring reliable performance across domestic and international locations.

• Design, map, and maintain system fields, workflows, integrations, and business rules that support Facilities operations and enterprise business processes.

• Ensure data integrity, system stability, and optimal platform performance through ongoing administration and continuous improvement.

• Partner with the hosted solution provider to define business requirements, prioritize enhancements, coordinate system upgrades, manage customizations, and resolve application issues.

• Lead user acceptance testing (UAT), quality assurance activities, and production deployments for system releases.

• Evaluate new technologies and functionality that improve Facilities operations and user experience.

• Develop and deliver user training, documentation, and ongoing support to maximize adoption and effective utilization of the IWMS.

• Meet regularly with Facilities staff, business partners, vendors, and stakeholders to gather feedback, identify improvement opportunities, and optimize the overall user experience.

• Design, implement, and continuously improve Service Level Agreements (SLAs), workflows, and business processes within the IWMS to support consistent service delivery across business units.

• Partner with Office Services to support space management, occupancy planning, and employee move management.

• Collaborate with the Maintenance, Repair & Operations (MRO) and Service Center teams to support work order management, preventive maintenance, asset management, inventory management, and customer service processes.

• Create, maintain, and govern Facilities standards, policies and best practices

• Review, create and maintain Standard Operating Procedures (SOPs)

Qualifications

Let’s Talk About You…

• Analytical expert – You create tools and processes quickly and accurately to provide job estimates for clients leveraging deep industry experience, historical trends, team expertise, and vendor relationships

• Cool Under Pressure – You handle stressful situations with ease and professionalism while juggling multiple stakeholders and competing priorities

• Creative – You seems to always find a way to solve things no matter how perplexing they may first appear

• Impeccable attention to detail– You bring customer requests to life by organizing the team’s daily work plans and scheduling commitments. The studio operations team will excel with your keen attention to work due dates and schedule commitments

What You Must Have:

• 3+ years of demonstrated experience managing complex technology platforms (such as Archibus, Esri, etc.)

• Demonstrated ability to map system fields for interface management

• Proven analysis skills using Smart Client, excel, and other IT tools to manage the information system user environment.

• A passion for outstanding data quality and system efficiency

What Would Make You a Stand-out:

• 5+ years of demonstrated experience managing complex technology platforms

• Ability to navigate through complex process requirements to produce efficient system configurations for operations

• Familiarity with Work Place & Facilities Operations desirable

• Familiarity with Archibus or other similar Integrated Workplace Management Systems

• Possesses strong software-agnostic capabilities, enabling effective implementation and support of diverse enterprise systems and technologies

• Bachelor’s degree in computer science, engineering or related field

Additional Requirements:

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $90,000 - $125,000 (bonus eligible)

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].