Mid-Level

Technical Consultant

Seoul, Korea, Republic of · On-site

Job Description

As a Technical Consultant within NIQ's Analytics & Merchandising team, you will serve as the primary point of contact for clients using NIQ's merchandising and space planning solutions. You will be responsible for solution implementation, technical delivery, system integration support, client training, and ongoing technical consulting.

This role combines client relationship management, technical troubleshooting, and data integration support to ensure successful deployment and operation of NIQ solutions across retail clients.

Act as the primary contact for assigned client accounts regarding solution implementation, support, and enhancement requests
Develop strong relationships with clients and provide ongoing consultation on system utilization and optimization
Conduct regular business reviews and maintenance visits with clients
Deliver user training for new and existing client users
Support implementation and configuration of NIQ merchandising solutions
Troubleshoot software, system, and data-related issues raised by clients
Perform solution testing and validation to ensure client requirements are met
Support issue resolution and coordinate with regional and global teams when escalation is required
Support data integration between NIQ solutions and client systems including ERP, POS, product master, and other business data sources
Validate data quality and investigate data discrepancies across multiple systems
Utilize Microsoft SQL Server to perform data analysis, validation, troubleshooting, and reporting
Assist clients in identifying and resolving system connectivity and data mapping issues
Gather business and technical requirements from clients and communicate them to internal delivery teams
Support post-sales implementation activities and project execution
Collaborate closely with regional APAC technical and consulting teams
Assist sales teams with proposals, solution demonstrations, and client presentations when required

Qualifications

Bachelor's degree or above
2+ years of experience in Technical Support, Technical Consulting, Data Analysis, Business Systems, Solution Delivery, or related fields
Strong Microsoft SQL skills, including data validation, joins, troubleshooting, and reporting
Experience working with business systems and databases
Strong problem-solving and troubleshooting capability
Experience communicating with external clients or stakeholders
Excellent verbal and written communication skills in English
Ability to manage multiple priorities and work independently

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion