Expert

Director, AI Data & Analytics GTM

Austin, United States · On-site

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Global Director of Data and Analytics GTM at ServiceNow will spearhead the development and execution of the go-to-market strategy for data and analytics, aiming to drive revenue growth and optimize performance.

This pivotal role involves collaborating with cross-functional teams, including Product, Marketing, Solution Specialists, GTM, and Industry teams, to ensure strategies align with business objectives. As the global voice for sales and GTM efforts, the director will champion data as the foundation of agentic AI. Additionally, the director will lead the annual GTM planning process, partnering with Sales, Marketing, Finance, and Corporate Strategy, and develop business cases for growth initiatives.

This leadership position offers a unique opportunity to significantly impact the organization's growth and success. The ideal candidate is a proven sales and GTM leader with the ability to collaborate effectively, foster relationships, and demonstrate a keen intellectual curiosity that builds trust with senior leaders and stakeholders throughout the organization.

The candidate must bring a combination of GTM expertise, deep product and market domain knowledge, and sales excellence to drive results.

Qualifications

Over 15 years of experience in sales, business development, and GTM at large enterprise companies, preferably in the data and analytics space.
Proven enterprise software sales and leadership experience in a large, global, matrixed sales organization, with specialist sales experience preferred.
Experience with hyperscalers such as Microsoft, AWS, Google Cloud, or Oracle Cloud preferred.
Strong technical acumen in data and analytics, with experience in AI, including generative and agentic AI.
Ability to work cross-functionally and serve as the go-to expert for Data and Analytics.
Excellent communication skills with the ability to influence at all levels.
Experience presenting to large internal and external audiences, including customer and partner events.
Strong understanding of customer buying preferences, market dynamics, and key drivers to craft effective sales GTM strategies.
Consistent track record of meeting and exceeding team quotas.
Strong knowledge of sales techniques, customer interaction, and customer relations.
Proficient in forecasting, financial metrics, ROI assessment, and market insights analysis.
Proven track record of selling to large enterprise-level customers and established relationships at the C-suite level.
Strong organizational, communication, teamwork, presentation, problem-solving, and time management skills.
Experience in inspiring global, matrixed teams to follow best practices.
Self-starter, who thrives in ambiguity, with a collaborative "win as a team" approach.
Global role or international experience is a plus.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.