Senior
iGPM & BD PLW Consultant for Application support and Maintenance
Company Description
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job Description
Role Summary and Responsibilities:
General:
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Consultant expected to have basic understanding of ITIL framework to collaborate and handle with end-user issues / tickets raised via SMT/ ITSM.D(Service Now) tool
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Excellent problem-solving, consulting and decision-making skills.
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Handling incident, problem tickets, service requests in iGPM and Planisware.
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Good communication and interpersonal skills.
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Should be able to work independently with minimal supervision
Desired Role Requirements:
Key skill set required:
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Knowledge on SQL, PL/SQL,D2K forms and reports.
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Azure and Cloud technologies.
Core Functional Knowledge:
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Planisware Knowledge is added more advantage.
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Project Management and resource planning knowledge
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Solving support tickets with immediate solutions or workaround.
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Performance issue analysis.
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Ownership on assigned tickets till closure of that ticket.
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Should be able to independently analyze and debug the problems.
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Should be able to analyze and document the solutions and implement the same.
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Follow-ups and taking complete ownerships towards assigned tasks.
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Preparation of Support or domain documents.
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Should able to do quick analysis and deeper view on issue.
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Adhere to support process strictly.
Qualifications
Educational qualification:
B.E/B.TECH/MBA
Experience :
5+ years in Oracle Database / Planisware consulting
Mandatory/requires Skills : SQL, PL/SQL,D2K forms and reports
ITIL process knowledge
Preferred Skills : ServiceNow knowledge
Additional Information
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Resolving daily user tickets through tools like ITSM.D ServiceNow
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Good understanding and Ability to do configuration, master data changes, end-to-end process flow
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Relevant certification is an added advantage
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