Senior
UC Operations Engineer – MS Teams & Devices
Company Description
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job Description
Roles & Responsibilities : The L3 Unified Communications & Device Operations Engineer is responsible for managing and supporting enterprise communication platforms and end-user devices,including Microsoft Teams, endpoint devices, and personal devices.
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Manage and support Microsoft Teams platform including TCQ, Whiteboard, Rollouts and Configurations
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Support endpoint devices including desk phones, conference room phones, and collaboration hardware
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Manage and troubleshoot personal devices such as headsets, speakerphones, and peripheral devices
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Drive operational support for global user base, ensuring high service availability and user experience
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Perform proactive monitoring, issue identification, and resolution to minimize service disruptions
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Ensure compliance with security and data protection policies across all communication and device services
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Support feature rollouts, updates, and platform enhancements for Teams and associated devices
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Maintain technical documentation, SOPs, and knowledge base articles
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Automate and optimize tasks using PowerShell scripting and standard tools
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Monitor operational KPIs and contribute to continuous improvement initiatives
Qualifications
Educational qualification:
Bachelor’s degree in Computer Science
Experience :
5+ years of experience in Microsoft Teams and UC platforms
Proven experience in enterpri
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