Video Solutions Expert, gTech Ads Solutions (English, Mandarin)

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions.

• Experience using analytics to solve product or business problems (e.g., SQL), querying databases or statistical analysis.

• Ability to communicate in English and Mandarin fluently to support client relationship management in this region.

Preferred qualifications:

• Master’s degree in Computer Science, Statistics, Economics, Engineering, or a related field.

• Experience in interpreting datasets, identifying trends, and translating findings into narratives.

• Knowledge of video products, the performance advertising market or online ads landscape.

• Familiarity with marketing measurement techniques, including incrementally testing, media mix modeling, and attribution modeling.

• Ability to work cross-functionally with multiple teams and stakeholders, including excellent relationship building, collaboration, negotiation and influence skills.

• Excellent project management skills with the ability to oversee multiple solutions supported by internal teams.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Partner and build relationships with external advertisers to unlock business outcomes powered by Google Ads campaigns, driving product adoption and business growth across business life-cycle.

• Advocate new product features on behalf of the customer and assist customers in the adoption of new products via implementation, upgrades and migrations to help.

• Serve as an advisor to priority Google Ads clients by understanding how digital marketing and technology solutions can address their business challenges, serve as a collaborative thought partner, architecting media plans and delivering on technical solutions to accomplish business goals.

• Serve as the customer's video product expert by delivering consultative digital marketing solutions.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.