Customer Onboarding Strategist, Google Customer Solutions (English, Korean)

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 2 years of experience in advertising sales, marketing, consulting or media.

• Ability to communicate in English and Korean fluently as this is a customer-facing role that requires interactions in English and Korean with local stakeholders.

Preferred qualifications:

• 2 years of experience in the TV or media industry.

• 2 years of experience working in a digital agency, with a focus in Google products.

• Ability to be comfortable reaching out to customers via email and cold calling and assisting them in adding value to their business.

• Excellent written and verbal communication skills.

About the job

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

The Customer Onboarding team operates like a startup to enable creativity thought-leadership with a self-management team practice.

In this role, you will be working with our most valuable new customers as they go through a sustainable onboarding period. You will set the goal and the strategy for how their products and services reach thousands or millions of users. You will own a set of new customers for six months to make them successful long-term and grow the next generation of high-potential customers for Google. You will work with a highly engaged team and bring creativity to grow and transform. You will flex your strengths in product knowledge, consultative selling (we upsell/pitch to our clients), and account management and work cross-functionally with our Acquisitions, Product, Program, and Same-Store teams.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

• Manage new customer portfolios for six months to set them up for long-term success with their digital advertising journey.

• Deliver against assigned customer goals while prioritizing and delivering a positive onboarding experience.

• Work cross-functionally with Sales, Product, and Program teams to deliver customer handovers.

• Implement creative ways to improve customer relationships, tailor and share performance-enhancing suggestions, and promote other Google products.

• Communicate with customers via phone, chat, and email to provide strategic advice to help advertisers get the best return on their investment by working with them in a consultative role.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.