Senior Specialist II, Corporate Operations

Position Summary

At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work. Did we catch your attention yet? If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading!

Our Perks:

• Fantastic employee discount on all Samsung products

• Competitive Salary and Performance based incentive plan for all levels

• Employer paid Medical and Dental coverage from day one

• Group RRSP plan that helps you save for the future

• Free on-site gym to get your sweat on

• Subsidized Cafeteria; including free Starbucks coffee/latte machine

• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning

• Employee Referral program- we want great talent like you!

• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!

• Additional Well Being Days for better work life-balance!

The Senior Specialist II, Corporate Operations plays a critical role in ensuring the accurate, timely, and compliant processing of customer and internal orders across multiple sales channels. This position is responsible for end-to-end order management, including dealer, and inter-warehouse transactions, while maintaining data integrity related to pricing, inventory availability, and delivery timelines. Acting as a key liaison between Sales, Logistics, Business Operations, inventory teams, third-party BOC partners, and customers, the role supports seamless order fulfillment and high service standards.

The incumbent proactively monitors open orders, validates system accuracy, and resolves order-related discrepancies to minimize service disruptions. The role also contributes to operational excellence by supporting process improvement initiatives, maintaining standard operating procedures, ensuring policy compliance, and assisting with escalated customer issues. Through strong cross-functional collaboration, attention to detail, and customer-focused problem solving, this position helps drive operational efficiency, sales retention, and a consistent customer experience.

Role and Responsibilities

Essential Duties and Responsibilities:

• Manage incoming orders, including Dealer orders and FOC updates, with a high level of accuracy and adherence to internal policies (overall oversight for orders via EDI and S.P.A.C.E. Portal).

• Maintain orders originating from the employee purchase program, including confirmations, return requests, and issue follow-up.

• Validate and adjust open customer orders to ensure alignment with up-to-date information related to product, pricing, and availability.

• Maintain ongoing communication with SECA sales representatives and customers to provide order updates, respond to inquiries, and support resolution of order-related issues.

• Ensure the order management portion of inter-warehouse stock transfers is complete, accurate, and processed on an exception basis as required.

• Follow up with Logistics on return matters and support efforts to retain customer sales where possible.

• Assist with process improvement initiatives in areas such as Pricing, FFP, RDD/DF, FOC/EP, and SPACE workflows to enhance operational efficiency.

• Assist with escalated order-related issues and customer inquiries involving third-party BOC partners to ensure consistent service quality.

• Assist in the creation and maintenance of standard operating procedures for third-party BOC partners, supporting clarity and alignment in daily operations.

• Assist in training third-party BOC partners on relevant processes and procedures to ensure correct workflow execution and adherence to organizational standards.

• Create and maintain Extended warranty, Software and Knox license orders through multiple Samsung internal systems in accordance with all procedures and policies.

• Asset in Pricing updates for all divisions, and maintaining EDI orders from customers.

• Manage to GPPM (Global Policy and Procedures Manual). Ensure compliance with all SECA policies.

• Ad-hoc reporting and various duties as required.

Skills and Qualifications

Education:

• Post-secondary education and or equivalent work experience is required.

• Membership in good standing with an accredited supply chain / logistics designation or similar is an asset.

Knowledge:

• Customer relationship management skills.

• High proficiency in SAP/ERP (SD Module and MM Module) required.

• Highly proficient in Excel, Word, PowerPoint and other office products.

• Professional working knowledge of Last Mile Delivery networks and carriers within Canadian market.

• Experience in relatable consumer market and SKU mix in Canada is an asset.

• Excellent written and oral communication skills.

• Data retrieval, manipulation, and analysis experience with demonstrable, verifiable output and report creation is required.

Experience:

• Minimum 4 years of related reverse delivery experience in logistics.

• Customer Service Skills.

• Consumer market familiarity in Canada.

The salary range for this role is expected to be between $73,000 to $101,000 and reflects base salary only. Actual pay will be determined based on a number of factors and may vary depending on job-related knowledge, competencies, qualifications, relevant skills and experience. This posting is for a current job vacancy.

The total rewards package for a Regular Full-Time employee may include a variable incentive, savings matching (RRSP/TFSA/NRSP), extended health and dental benefits with spending accounts, wellness and well-being benefits, development opportunities, and other employee perks.

Samsung is an equal employment opportunity employer.

Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.

Please note that we reserve the right to remove or modify job postings at any time.

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