Senior Executive, Retail Operations (2yrs Contract)

Position Summary

Role and Responsibilities

Store Upkeep and Visual Merchandising

• Responsible for planning and OTIF execution of all assigned activations, upholding the HQ/RHQ brand and execution guideline standards include planogram planning.

• Provide strategic input on new ideas and trends to innovate POSM plans, enhancing commercial effectiveness

• Manage POP materials, including localization, production, execution and timely nationwide rollout

• Monitor display and fixture conditions; coordinate maintenance through appointed agencies to resolve retail defects

• Plan and coordinate with external agency to ensure timely and strong deployments, driving retail excellence and design thinking to enhance our competitiveness across the channels

• Coordinate with partners on RDU purchase for deployment

• Support in-mall advertising execution to drive brand engagement and increase launch awareness

• Enforce retail execution standards:

  • Excellent time management to ensure well executed deployments, accordingly to the timeline given
  • Briefing to vendors on display requirements
  • Manage shop requests and liaise with BA/ vendors on display rectification
  • Adequate catalogues replenishment and general upkeep

Assets Management

• Track and manage all RDUs, fixture and endcap deployments

• Ensure displays comply with HQ visual merchandising standards and guidelines

Events and Activations

• Plan and execute all assigned activations in line with brand standards, including planogram planning and on-ground delivery

• Monitor onsite setup and execution for events, roadshows and activations

• Provide innovation-driven ideas to elevate POSM strategy and activation impact

Digital Assets Management

• Manage digital assets execution for all Samsung-owned digital screens, adhering to HQ guidelines

• Coordinate with external agencies to ensure on-time, high quality deployments, driving retail excellence and competitive advantage through design thinking

Others

• Manage billing, invoicing and all related administrative processes

• Work closely and communicate effectively with internal and external stakeholders

• Perform all other duties as assigned

Skills and Qualifications

• Diploma / Degree holder with at least 4 years of relevant (direct) working experience in Retail Operations role

• Have strong commercial sense and analytical mind

• Must be a team player and strong influencing skills and able to work under tight schedules

• Good communication and interpersonal skills

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