Director, AI Learning Enablement

Director, AI Learning Enablement

Capital One's Enterprise Learning & Development team is looking for a Director, AI Learning Enablement Leader to shape and deliver the learning and development strategy for our enterprise-wide AI transformation. You'll work with various partners across the company including strategy, technology, and HR leaders to design and implement learning initiatives that drive enterprise workforce readiness accelerating AI fluency and operational tool adoption across the company.

Evolving our organization to maximize speed-to-value requires a substantial paradigm shift. The company’s AI workforce strategy is pivotal to accelerating how Capital One operates. In this role, you will serve as the strategic lead responsible for creating and delivering our enterprise learning roadmap for AI. You will support our internal and external AI toolkit and drive associate readiness and enablement across the enterprise.

We're seeking a highly analytical, product-minded strategist who lives at the intersection of talent, technology and organizational transformation to drive workforce readiness and adoption through training and talent development. Whether your background is in management consulting, technology adoption, or enterprise learning and development, your ability to build consensus around critical problem statements and drive scaled change management will be critical. If you are energized by architecting macro-level talent development strategies, driving large-scale change, and ruthlessly prioritizing high-leverage work over administrative noise—this role is for you.

The ideal candidate for this role is…

• Strategic Learning Partner: Anticipates future workforce capabilities by staying at the absolute forefront of emerging AI capabilities and trends. Thinks and solves problems systemically using structured frameworks to clear gray space and bring order to ambiguity.

• Product-Minded: Applies iteration, experimentation, and a Minimum Viable Product (MVP) approach to learning, focusing strictly on behavior change and business outcomes rather than steady-state bureaucracy.

• Project Manager: Demonstrates rigorous discipline in orchestrating complex, cross-functional initiatives. Excels at managing competing priorities, navigating matrixed dependencies, and proactively mitigating risks to ensure seamless delivery from inception to adoption.

• Enterprise Catalyst & Influencer: Thrives in a highly matrixed environment, possessing the credibility and executive presence to challenge senior stakeholders to think boldly, dismantle legacy delivery frameworks, and align around modern operating rhythms.

• Bilingual in Technology + Human Performance: Skilled at translating advanced technical concepts (LLM workflows, prompt engineering, agentification) into simple, high-impact enablement tools that genuinely remove operational friction.

• Insight-Driven: Grounded in data analytics and learning science. Uses adoption metrics, platform usage trends, and business data to measure true return on investment (ROI) and continuously prioritize the learning backlog.

• Champion of Simplicity: Consistently seeks simple solutions and systematically eliminates arbitrary uniqueness across lines of business to maximize scalability and promote best practices

Here is what you need to be successful:

• Extensive experience designing and executing large-scale technology adoption, change management, or corporate upskilling programs in a matrixed enterprise environment.

• Deep, hands-on technical literacy and power-user familiarity with enterprise generative AI platforms (e.g., Claude, Gemini), prompt engineering techniques, and data privacy principles.

• Demonstrated mastery in structured problem solving and process improvement, with a highly pragmatic approach to automating or dismantling outdated operational workflows.

• Exceptional written and verbal communication skills, with a proven ability to synthesize complex technical architectures into compelling storylines that build immediate executive alignment.

• Strong program management discipline with a track record of managing competing timelines, resource allocation, and project risks autonomously without direct authority over stakeholders.

• You are naturally curious, constantly testing and iterating on emerging digital methodologies, and are uninterested in legacy training models that don't scale or drive measurable behavior change.

Basic Qualifications:

• Bachelor’s Degree or military experience.

• At least 5 years of experience in client-facing consulting, enterprise change management, or product management.

• At least 3 years of experience creating and executing technology enablement or learning strategies.

• At least 3 years of experience leading complex, cross-functional project management initiatives.

Preferred Qualifications:

• 6+ years of experience advising, influencing, and partnering with senior executives .

• 4+ years of experience managing external technology vendors, SaaS integration training partners, or third-party content creation cycles.

• Proven experience building AI-assisted automated workflows, internal documentation systems, or custom internal GPT/Gem platforms.

• Advanced certifications in agile frameworks, instructional design, or enterprise technology transformation management.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $206,000 - $235,100 for Director, Project Management

Richmond, VA: $187,300 - $213,700 for Director, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).