Receptionist / Administrative Clerk - Union

Our associates celebrate lives. We celebrate our associates.

The successful candidate will complete a two-week full-time training period, Monday through Friday, before transitioning to their regular Friday, Saturday and Sunday + required holidays as the normal schedule.

Responsible for providing administrative/clerical duties at the location. Other general duties include greeting the general public, answering phones courteously and in a polite manner with a goal to meet or exceed customer expectations.

JOB RESPONSIBILITIES

• Perform day to day administrative duties as required which may include: preparing and reconciling in-house reports, understanding and processing cemetery and funeral contracts, receiving and or processing payments and delinquencies, accurately recording data in the system; ordering cemetery merchandise and office supplies, greeting family members and friends; operating a telephone system; office duties such as filing, inventory management, scanning, liaising with other cemeteries, funeral homes and vendors.

• Participation in Interment Verification Process

• Communicates client family needs promptly and accurately to advisors and Funeral Director or other Location Management

• Creates a sense of concern and empathy with client family members

• If problems arise, demonstrates a caring attitude while calmly and efficiently bringing the situation to the attention of a staff member who can provide resolution

• This is not intended to be an all-inclusive list of the essential functions or duties related to this job

MINIMUM Requirements

Education

• High school diploma or equivalent

Experience

• One year experience in an office or clerical role

Knowledge, Skills and Abilities

• Working knowledge of office equipment including copiers, printers, fax machines, telephone console

• Good verbal and written communication skills

• Ability to apply common sense understanding to carry out written or oral instructions

• High level of compassion and integrity

• Problem solving skills

• Ability to multi-task and set priorities

• Detail oriented

• Professional and team player

Work CONDITIONS

Work Environment

• Work indoors during all seasons and weather conditions

• Comply with dress code policy

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day

• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

• Lifting, pushing, pulling up to 25 pounds

Work Hours

• Ideal Start Date: Monday, September 28, 2026

• Probation Period: 75 working days

• Regular Schedule: Friday, Saturday, and Sunday, 8:30 a.m.–5:00 p.m. (8 hours per day)

• Statutory Holidays: The position will also be scheduled to work all Canadian statutory holidays when the cemetery is open. The cemetery is closed only two days per year: Christmas Day and New Year’s Day.

• Working beyond “standard” hours as the need arises

Compensation

• Probationary Rate: $24.00/hour

• Rate Following Successful Probation: $28.39/hour

Postal Code: V5J 1A4

Category (Portal Searching): Operations

Job Location: CA-BC - Burnaby